Program Manager - FLEX

FLEX CONTRACTOR Special Project Hourly

Toshiba Global Commerce Solutions is seeking a Program Manager that will be responsible for the daytoday management of complex Professional Services projects and the support of qualified sale opportunities. Additionally the Program Manager will have a background in valueselling to identify business needs coupled with the ability to develop customized solutions to solve client business problems. This person will be heavily involved in the daily meetings & activities of the project management team which includes attending scrum calls collaborating with Client Program Managers as it pertains to Client resources and TGCS resources and managing project budget with client expectations exercising project change control where necessary to maintain proper P&L goals while delicately maintaining successful client relationships.

The Program Manager is responsible for providing technical project planning management and oversight for key initiatives and implementation projects ensuring first that these initiatives and projects are closely aligned with TGCSs strategic priorities and second that these initiatives and projects are completed on time within scope and budget and with an extremely high quality of deliverables.

The Program Manager for the Services Team will plan schedule monitor evaluate and direct projects ensuring they meet established time cost and technical objectives. The Program Manager develops and manages the projects change control procedures and effectively utilizes all available methodologies and tools culminating in client acceptance of results. Given the customerfacing nature of this role up to 50% travel is expected.

AREAS OF EXPERTISE & SPECIAL SKILLS

• Bachelors degree with 12 years of experience or equivalent combination
• 10 years of Software Development Program and/or Project Management experience with 6 years experience in retail industry particularly store operations.
• Experience in creating customer proposals and strong customer presentation skills
• Ability to work within a project team environment where results will be based on cooperation with and/or influence of others
• Proficient in MS Office Tools including MS Project and MS Excel
• Results driven with a focus on project success revenue and costs P&L responsibilities
• Strong written and oral communication skills with all levels of management and employees.
• Strong sense of urgency and driving issues to closure with a focus on successful results.
• Meets deadlines and produces high quality work
• Ability to multitask and prioritize assignments
• Strong relationship building skills
• Experience gathering and documenting functional requirements
• Customer facing experience
• Services background
• Strong interpersonal skills are critical in this customerfacing role
• Experience managing custom software engagements
• Experience with PointofSale software development
• PMP Certification

MAJOR RESPONSIBILITIES

Responsible for overall program execution and solution delivery across complex projects requiring navigation of various levels of matrixed TGCS and Client organizations with 3rd party vendor participation. Advises and reviews project plans resource plans and test plans across multiple projects or very large projects. Demonstrates significant domain and discipline knowledge in translating customer requirements into plans. Project tracking and reporting including defining detailed project plan with delivery phases for Toshiba solution enhancements and future phases.

Lead frequent program updates to Clients and TGCS executives. Issue Escalation and Management within client and Toshiba. Carries overall responsibility for Toshiba client delivery across all Toshiba deliverables. Issue Escalation and Management within client and Toshiba. Risk Identification and Mitigation strategies. Focus in reducing delays from both organizations and removing bottlenecks. Obtain and sustain the commitment of key client personnel necessary for project execution. Followup and review significant project milestones and clients acceptance.

Manage baselined budget scope and time and incorporate the appropriate change controls policies and processes into program management practices. Review whether the baselined budget scope and time are under control and the change controls are incorporated as per process.

Provide leadership and direction to TGCS Architects Business Analysts and Project Managers. Daytoday leadership of Toshiba onsite delivery personnel. Represent delivery teams in joint reviews management committee reviews and Steering Committee meetings. Mentors junior Project Managers and grows leadership skills across the practice.

Facilitates requirementsgathering workshops with external audiences.

Provides ownership of and content for RFPs & RFIs.

Identifies opportunities to leverage existing assets (domain functionality tooling documentation) in new projects.

Contributes to or leads portfolio and crossorganizational strategic initiatives and/or projects.

Establishes documents and evolves organizationwide delivery best practices including common tooling workflows automation and environments.

Perform other related duties as assigned.

COMPLEXITY

Reviewing and managing complex projects with dependencies outside of his/her control; competing resources. This leadership position focuses on ensuring that custom solution programs are delivered on time within scope budget and with quality. The Program Manager is accountable for leading successful delivery (development deployment and adoption) of programs that are critical for TGCS. Being effective in this role requires a natural ability to lead build strong trusting partnerships across the organization and drive progress. This requires a highly resourceful individual who thrives in a fastmoving complex environment requiring strong emotional intelligence and selfmotivation. Ability to influence & energize diverse set of stakeholders towards a common goal.

Toshiba Global Commerce Solutions is a dynamic billiondollar global company based in Research Triangle Park NC providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the selfcheckout at Lowes Foods earned fuel rewards at Kroger or just paid for purchases at retailers such as Walmart Michaels Carrefour The Gap Calvin Klein Boots Cencosud BJs or Costco These are just a few examples of our instore solutions and impressive customer base that made us the worlds installed market share leader.

The nature of retail is changing quickly so if you share our Together Commerce vision of a seamless twoway participatory shopping experience lets get together to drive the new economy.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email to request an accommodation.

DIVERSITY EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore were committed to Diversity Equity and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach Foster Belonging Unleash Opportunity Diverse Cultural Engagement and Culture of Transparency). Were passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.