Seasonal Concierge (to October 31)

What you will be doing:

The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Waterfront. Your ability to anticipate Guests needs and make informed suggestions will ensure they have a truly memorable stay. Reporting to the Chef Concierge your main responsibilities will include:

• Consistently offer professional friendly and engaging service to all guests.
• Develop and maintain strong guest relationships to ensure guest loyalty. Consistently deliver gracious thoughtful and personalized service in every guest interaction.
• Liaise with other departments to ensure a smooth management of operations maintaining a close relationship with Housekeeping Front Office and Fairmont Gold.
• Handle guest concerns effectively and efficiently while ensuring proper logging and followup is conducted.
• Participate in resolving guest concerns. Ability to identify empathize and own appeasement of any guest concerns both in person and in writing.
• Coordinate guest experiences efficiently and accurately via phone email text in person or with other departments utilizing Alice reservation software.
• Stay up to date on local Vancouver concierge information. Have an extensive knowledge regarding Vancouver attractions restaurants and surrounding areas.
• Assist with mail messages and any plans or arrangements the guest intends to make during their stay.
• Assist guests regarding hotel facilities in an informative and helpful way.
• Promote and sell the services and concessions within the Hotel as well as services offered by our suppliers.
• Ensure the lobby is in peak condition at all times by actively circulating and reporting/entering work orders promptly.
• Adhere to hotel emergency procedures and safety standards to maintain a safe work environment.
• Complies with Fairmont Hotels & Resorts policies procedures and code of ethics.
• Performs any and all other tasks which are assigned by leaders and support the leadership team with daily assigned tasks and operations.
• Perform any and all other tasks and duties within Front Office department.
• Please note that actual hours worked will fluctuate based on business needs.
• Availability for shift work including weekends mornings and evenings.

Qualifications :

Previous experience in a luxury environment and passion for hospitality is required.

• Excellent knowledge of the City of Vancouver nearby areas and local attractions.
• Computer literate in Microsoft Window applications; previous experience with Opera Cloud Open Table and Kipsu text messaging system is an asset.
• Sophisticated communication skills both written and verbal.
• Highly responsible & reliable with strong interpersonal and problemsolving abilities.
• Energetic individual who is able to prioritize to complete many diverse tasks concurrently.
• Ability to work well under pressure in a fastpaced environment.
• Ability to work cohesively with fellow colleagues as part of a team as well as independently.
• Ability to focus attention on guest needs remaining calm and courteous at all times.
• Must be flexible in terms of working hours.

Additional Information :

Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit   what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Parttime