Quality Assurance Analyst I

Description
GCIs Quality Assurance Analyst I will provide professional IT quality assurance support by testing evaluating assessing investigating and troubleshooting IT systems and integrations. Write revise and verify quality standards and test procedures for program design and product evaluation. Attain quality of applications economically and efficiently resolving bugs defects and other potential issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

• Perform quality assurance and testing activities.
• Develop document and execute test plans and test cases in accordance with functional requirements and technical specifications.
• Create and execute regression test plans.
• Validate system application functionality across various hosted and on prem solutions integrations integrated systems operational processes and custom development ensuring their alignment with design specifications and database updates.
• Write clear concise defects and/or bugs and effectively communicate with developers and project team members to isolate problems.
• Work closely with technical resources and testers on review and resolution of issues.

• Review test plans and cases written by others for coverage and completeness.
• Review requirements and design documentation and participate in design reviews.
• Assist Project Managers and Scrum Masters in planning and estimating efforts providing input and clarity on testing requirements and level of effort estimates.
• Conduct QA on support processes to ensure that the application and support solution meets quality standards and business needs.
• Work collaboratively with developers business system analysts project managers and scrum masters to ensure quality product development and successful project deliveries.
• Assist in developing and maintaining quality assurance procedures and standards.

Focus Areas(see addendum for additional details):

• IT Quality Assurance
• IT Technical Quality Assurance
  • Ability to function autonomously on assigned projects with minimal direction.
  • Ability to successfully interact and collaborate with colleagues customers operating and technical staff and other GCI departments.
  • Actively participate in sessions with business stakeholders.
  • Strong oral and written communication skills with the ability to communicate with and understand the needs of nontechnical internal clients are essential.
  • Demonstrated ability to meet deadlines and multitask in a dynamic complex and rapidly changing environment.
  • Ability to reconcile divergent demands and prioritize individual workload.
  • Technically astute highly organized and have a reputation for meeting deadlines and budget commitments.
  • Understanding of SDLC (Software Development Life Cycle) leveraging traditional Waterfall Agile LEANAgile SAFe and/or blended frameworks.
  • Testing experience in internal software application and/or hosted development and systems integration.
  • Strong analytical problemsolving and troubleshooting skills with the ability to instinctively sense issues and opportunities.
  • Ability to create and execute test plans and test scripts.
  • JIRA Zephyr or other test system software experience including planning creating and executing test cases.
• Experience with development of electronic presentation materials MS Teams Zoom Skype and the ability to handle adhoc questionandanswer sessions.

COMPETENCIES:

• Demonstrated commitment to GCIs Basic Principles Mission Statement Declaration of Principles and diversity equity and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors and in interactions with customers vendors and the general public.
• ACCOUNTABILITY Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
• BASIC PRINCIPLES Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
• COLLABORATION Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION Conveys thoughts and expresses ideas appropriately and professionally.
• COMPLIANCE Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
• CUSTOMER FOCUS Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
• RESULTS Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
• SAFETY & SECURITY Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
• Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively.

Additional Preferred Competencies:

• User Acceptance Test Planning and Implementation experience for hosted and/or onpremises applications and integrations.
• Test Automation or Monitoring Experience.
• Netcracker platform experience or other order to billing/CRM/Financial software package.
• Experience testing: Website development User Experience (UX) Design Mobile Apps Telecom software and systems financial systems engineering systems and switching mobile device design Cloud based solutions Next gen connected devices Ecommerce CRM epayment and/or order to cash product process development lifecycles.
• SQL scripting skills in Oracle and MS SQL.
• Testing experience in a production environment with regular and frequent code releases.
• Business analysis and/or Project Management skills.
• Ability to use and create or configure automated testing tools for testing such as scripts or other available testing tools.
• Functional testing experience.
• Familiarity with JIRA Confluence Kanban.
• Functional understanding of Intranet and Internet technologies including HTTP FTP servers application servers and internet protocols.
• Experience with web analytics/reporting tools.

Level Definition

Position Title: Quality Assurance Analyst I

Grade: E03

Additional Job Requirements:

This is an entry level position working under close supervision. Provides assistance to higher level staff.

Additional Duties:

• Identify develop document and execute test plans and test cases in accordance with functional requirements and technical specifications.
• Validate application functionality meets the clients requirements including data accuracy visual presentation and alignment with design specifications.
• Record and report in detail all defects in the defect module within JIRA.
• Effectively communicate with developers and clientele to isolate core issues causing system defects.
• Evaluate incoming client requests for prioritization against backlog providing input/clarity and on testing requirements and document level of effort estimates per request.

Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a yearforyear basis

• High School diploma or equivalent.
• Bachelors degree in Business Technology Computer Science or relevant field. *
• Minimum of three (3) years of experience in quality assurance product/project management configuration/development business systems analysis monitoring or other related experience. *

Preferred:

• IT Project Experience.
• Software Test Certifications.
• Project Management Professional (PMP and/or PMPACP).
• Agile Certified Professional (ACP) IC Agile LEAN Six Sigma.
• Certified Scrum Master (SAFE Certification).
• Applications Programming and Software certifications desirable.
• ITIL Certification (V3 or 4) Foundation Practitioner Intermediate Expert Managing Professional Strategic Leader Master.
• Telecommunications experience.
• Other telecom industry or job specific certifications.

Required at ALL Levels

DRIVING REQUIREMENTS:

• This position may require access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:

• Work is primarily sedentary requiring daily routine computer usage.
• Occasional business travel required.
• Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
• Ability to accurately communicate information and ideas to others effectively.
• Physical agility and effort sufficient to perform job duties safely and effectively.
• Ability to make valid judgments and decisions.
• Available to work additional time on weekends holidays before or after normal work hours when necessary.
• Must work well in a team environment and be able to work with a diverse group of people and customers.
• Virtual workers must comply with remote work policies and agreements.

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such you will be requested to provide emergency after hours contact numbers to include your home and cell phone numbers if you have those services.EEO:GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race color religion national origin age sex sexual orientation gender identity marital status mental or physical disability veteran status or any other status or classification protected under applicable state or federal law.DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job.