Customer Service Manager - Technology
Customer Service Manager - Technology
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Salary Not Disclosed
1 Vacancy
Job Description
Do you enjoy:
Leading
Developing staff
Implementing and improving processes
Recruiting training and evaluating staff members
Staying uptodate with your industry
Collaboration and communication with other departments
Coaching on technologies youre an expert in
If the above interests you apply to our growing team that has shaped onsite digital experiences for clients such as NASA Virginia Tech Kings Dominion Crowne Plaza and a variety of international deployments for various Fortune 500 Companies.
Visit ourSuccess Stories
Interested Applyhere
Typical hours are MondayFriday between 8 AM 5 PM
What You Need for this Position:
Bachelors degree in related field is preferred
7 years experience within information technology
7 years of staff management experience
Experience in handling customer/client escalations
Excellent interpersonal management and leadership skills
Experience with internal and external conflict resolution
Past performance recommending strategies policies and procedures
Strong people skills
Patience compassion and empathy
Time managements skills
Effective and Strong written and verbal communications skills
Able to lead by example
Must be a hands on supervisor who can communicate with managements and clients
Ability to perform other related responsibilities as assigned
Selflearners thrive at our company
You are an Ideal Candidate if you have these Qualities:
Have passion for customer satisfaction
Have led teams in customer facing roles
Have significant experience with Linux (Ubuntu preferred) and BASH scripting
Experience with embedded systems
Fundamental knowledge of HTML / PHP / MYSQL / JAVA or any other languages
Critical thinking
Creative thinking
Above all have the desire to lead learn the culture grow and develop the team
Why is Mvix such an exciting place to work
Our clients range in size from small to Fortune 100
We serve 11 industries no day is the same!
Partnerships with companies like LG Sony and BrightSign keep us learning and cutting edge
We work as a team but promote the individual
Company events on a frequent basis
Can you take the monthly pool air hockey or trivia trophy
Benefits include:
generous PTO sick leave and holidays
medical coverage
companysponsored travel
ongoing certification opportunities
competitive 401k match
flexible hours (no weekend/overnight shifts)
gym membership reimbursement
companyfunded professional development
life insurance
shortterm disability insurance
Schedule:
8 Hour Shift
Day Shift
This is an In office Role
Did we mention we are a petfriendly environment
Still interested visit ourCareersto apply.
Downloadthe Mvix Interview Guide to start getting ready we look forward to speaking with you soon!
Required Experience:
Manager
Employment Type
Full-Time
