Licensing Specialist (Admin Asst III) - Division of Gaming

Position is responsible for manning the front desk of Gaming Division buildings. Also is responsible for answering phones transferring inquiries processing visitors accepting and processing applications receiving payment for services maintaining records and handling customer service. This position greets all individuals that enter the Divisions front lobby and is required to answer all questions or direct inquiries to the appropriate staff. Many questions from customers come as a result of applications which are directly handled by this position.

Application Processing

• Conducts background checks on applicants/licensees interviews and consults with applicants on problems that may prevent licensure in order to be in compliance with suitability requirements.
• Follows up on application deficiencies via written requests to applicants and makes licensing decisions in accordance with rules regulations and procedures.
• Processes applications such as changes of ownership applications modifications of premises changes of trade name and changes of location after the investigations have been completed. This position will also mail copies of newly issued Division licenses to local licensing authorities produce licenses approved for changes of trade name and create and mail new licenses for licensees that have been approved for a production tier increase and/or decrease.

Administrative Support

• Disseminates information and responds to licensing inquiries and requests from the public licensees license applicants Division staff and others through interpersonal contact telephone contact written correspondence and email.
• Checks voicemail of main line returns calls and/or refers complaints to the appropriate section(s) or the Division Director.
• Performs front counter function which include but is not limited to: checks in occupational and business license applicants; receipts funds received for applications; answers a multiline phone system; answers questions from the public local licensing authorities and other stakeholders; Tracks and followsup on all correspondence with licensees; refers licensees and the public to the Divisions website and advises where questions can be emailed.

Investigations Support Fingerprinting

• Electronically fingerprint applicants for occupational and business licensure as well as applicants whose suitability is established by the Division.
• Ensure that fingerprints meet CBI/Federal Bureau of Investigation (FBI) standards for classification.

Payment Processing

• Receives payment from applicants concerning applications.
• Reconciles cash check credit cards and money order receipts from cash drawers with computerized cash processing system and prepares daily deposit of receipts in accordance with the Accounting and Financial Services (AFS) and the Divisions policies procedures and/or directives.

Class Code & Classification Description: (New)

MINIMUM QUALIFICATIONS:

Experience Only:

Must meet one of the following or any combination of experience/education to meet the qualifications:Three (3) years of general clerical experience in an administrative or office support role demonstrating high level decision making and multitasking.
General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes but is not limited to tasks such as:

• Experience providing exceptional customer service inperson or in email; interfacing with a variety of people from many levels within the organization and community.
• Data Entry including entering information into a program or database (appointments contact information customer records)
• Regular daily work responsibilities utilizing equipment and software used in offices (EMail Microsoft Office programs (Word Excel PowerPoint) (Google Apps Adobe Pro etc.)
• Regular daily work responsibilities utilizing computer systems scanners printers copiers fax machines and other technologies
• Typing professional emails letters reports briefings forms memoranda etc.
• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports

*In order to be considered for this position your general clerical experience must be documented on your application. (Parttime experience will be prorated.)

• Previous experience conducting background checks utilizing national databases.
• Familiar with the Division of Gaming rules and regulations.
• Demonstrated excellence in customer service; to include serving a diverse clientele.
• Excellent interpersonal skills; to include communicating with others via verbal conversation and written communication.
• Previous experience using a multiline phone system.
• Data entry skills.
• Ability to work and accept supervision.
• Cash handling Proficiency in MS Word and Excel.
• Ability to follow written and oral instructions; multitask; work with and maintain confidential information Ability to work in a highstress environment.
• Experience with licensing clientele.
• Those candidates with previous experience in a licensing or regulatory environment are strongly encouraged to apply

Conditions of Employment with theCDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty integrity and public confidence.

As a condition of employment with the CDOR all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations therefore all employees must undergo a preemployment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Minimum Qualification Screening

A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying.Only complete applications submitted before the closing date of this announcement will be reviewed.

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use see resume or see attached statements on your application.

• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Parttime work experience will be prorated.

• List your employment history starting with the most recent job including parttime temporary and volunteer jobs. If more than one job was held with a given organization list each job held as a separate period of employment.

• Information must be accurate including dates of employment. If it is found that information provided is falsified you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.

• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your email to accept messages from and addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

Appeal Rights: (Updated)

As an applicant directly affected by the results of the selection or comparative analysis process you may file a written appeal with the State Personnel Director.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However at the discretion of the appointing authority the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classifications pay range based on completed years in their current class series.