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Aftermarket Technical Specialist

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1 Vacancy
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Job Location drjobs

Maysville, OK - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Details

STOBER Drives Inc 1780 Downing Drive Maysville KY 41056 Maysville KY

Description

Job Title: Aftermarket Technical Specialist

Department: Aftermarket Service
Work Environment: Officebased; technical support setting with crossfunctional collaboration

Position Summary

The Aftermarket Technical Specialist is a product expert within the Aftermarket Service team providing advanced support for STOBER products. This role serves as a critical problemsolving resource for Support Specialists bridging frontline support and engineering by applying advanced technical knowledge crossfunctional collaboration and creative thinking. With strong troubleshooting skills and a forwardthinking mindset the Specialist ensures timely accurate issue resolution strengthens interdepartmental collaboration and contributes to process improvements and innovation that help scale the department for future growth.

Key Responsibilities

  • Serve as the first level of escalation for Support Specialists regarding customer inquiries and support issues
  • Provide accurate indepth technical support for STOBER products including specifications applications and troubleshooting
  • Collaborate crossfunctionally with teams across departmentsincluding engineering sales production and field serviceto resolve complex multifaceted issues
  • Maintain expertlevel product knowledge including features functions and configurations
  • Create and maintain clear userfriendly technical resources such as documentation FAQs and troubleshooting guides
  • Initiate Return Material Authorization (RMA) requests on behalf of customers and manage the return process
  • Assist in processing quotes and orders related to aftermarket services and repairs ensuring accurate technical input
  • Engage in ongoing training and selfdirected learning to stay current with product updates and industry trends
  • Support root cause analysis for recurring issues and drive efforts that improve service scalability streamline operations and enhance the customer experience

Required Qualifications

  • 2 years of technical experience in a support field service or product specialist role involving mechanical systems
  • Handson knowledge of mechanical systems such as drives motors gearboxes or similar industrial equipment
  • Strong troubleshooting and problemsolving skills with a practical customerfocused approach
  • Effective communication skills with the ability to explain technical information clearly to various audiences
  • Proficiency in Microsoft Office Suite (Excel Outlook Word)
  • Ability to create and maintain technical documentation and user resources
  • Demonstrated ability to collaborate effectively across teams (engineering sales repair) to resolve complex issues

Core Competencies

  • Maintain Product Expertise: Stays current on STOBER products and services
  • Solve Problems: Applies analytical thinking and creativity to identify root causes and implement effective solutions
  • Collaborate Across Functions: Builds strong working relationships with sales engineering and repair teams for seamless issue resolution
  • Prioritize Service Excellence: Delivers highquality support that reflects company values and strengthens customer relationships
  • Communicate Effectively: Tailors technical communication to match audience expertise
  • Drive Process Improvement: Supports initiatives that streamline support operations and position the department for future growth
  • Think Strategically: Identifies future needs and aligns technical support strategies with broader business goals

Preferred Qualifications

  • Associate degree or higher in a related technical field; relevant work experience may be considered in place of formal education
  • Experience in a customer support or technical service role
  • Familiarity with documentation tools or knowledge base systems
  • Experience with CRM systems (Microsoft Dynamics preferred)
  • ERP system experience (SAP preferred)
  • CAD experience a plus

Qualifications

Core Competencies

  • Maintain Product Expertise: Stays current on STOBER products and services
  • Solve Problems: Applies analytical thinking and creativity to identify root causes and implement effective solutions
  • Collaborate Across Functions: Builds strong working relationships with sales engineering and repair teams for seamless issue resolution
  • Prioritize Service Excellence: Delivers highquality support that reflects company values and strengthens customer relationships
  • Communicate Effectively: Tailors technical communication to match audience expertise
  • Drive Process Improvement: Supports initiatives that streamline support operations and position the department for future growth
  • Think Strategically: Identifies future needs and aligns technical support strategies with broader business goals

Required Experience:

Unclear Seniority

Employment Type

Unclear

Company Industry

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