Renewal Manager
Renewal Manager
Posted on :
16-05-2025
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1 Vacancy
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Job Description
Job Title: Renewal Manager
Location: Montreal office (hybrid)
Type of contract: Permanent full time (40h a week)
Starting date: As soon as possible
About us
At Alvole were on a mission to make cities greener and more connected to nature one rooftop at a time. As a Certified B Corporation we bring bees and biodiversity into urban environments across North America and Europe working with commercial real estate owners to create thriving ecosystems and drive tenant engagement.
Alvole is hiring a highly organized and processdriven Renewals Manager to join our Customer Success team. This individual will play a key role in managing the full lifecycle of customer renewals across 2200 commercial real estate sites from proposal generation to invoicing. This is a new position designed to streamline operations and improve revenue retention.
What youll do
Renewal Ownership:
- Own the endtoend renewal process across 2200 sites
- Manage timelines contract terms and renewal scope for each customer
- Prepare and send renewal proposals with accuracy and consistency
- Coordinate with Account Managers for renegotiation or strategic discussions
- Contribute to shaping and executing the broader renewal strategy
Invoicing Coordination:
- Serve as the primary owner of the invoice creation process related to renewals
- Confirm scope pricing and timing with Finance to ensure accurate invoice delivery
- Monitor outstanding renewals and follow up with internal and external stakeholders as needed
Operational Reporting & Process Improvement:
- Act as the lead process owner for the renewal workflow identifying areas for improvement and standardization
- Help map and optimize how we communicate renewal information to customers
- Use automation tools and systems to drive efficiency and accuracy at scale
- Maintain visibility into renewal pacing and forecasted retention performance
- Collaborate crossfunctionally to improve internal workflows and alignment
What were looking for
- 2 years of experience in renewals customer operations or contract management
- Bilingual (English and French preferred but not required)
- Strong organizational and timemanagement skills with attention to detail
- Proficiency in Hubspot and QuickBooks or similar platforms
- Experience coordinating across teams and managing highvolume processes
- Excellent communication and collaboration skills
Benefits
- An attractive salary
- Generous and flexible PTO policy (minimum of 4 weeks per year)
- Comprehensive health insurance benefits from Day 1
- Work for a company that is at the forefront of the ESG movement driving change and positive impact in urban landscapes
- Regular company events to gather connect and have fun with peers
- Flexible working options
- Regular company events to gather connect and have fun with peers
- Access to a beautiful office space at MontRoyal Metro (the best view of Montreal!)
Alvoles impactdriven Culture is centered around its values
We do meaningful work
We grow together
We share our passion
We push boundaries
We choose optimism
We dont believe in values for the sake of having them. Alvole is full of diverse experiences and perspectives but by necessity our values are what we all have in common they are what bind us together as an organization and they are a nonnegotiable commitment to doing things differently. Our values illustrate the how behind our approach to work and we use them as a compass to keep ourselves on the path that will lead us to success the right way. Values hold us accountable to the culture weve set out to build for our team members and the impact weve committed to making with our product.
Our commitment to Inclusion & Belonging
At Alvole we embrace diversity as a core part of our identity and success. We foster an inclusive environment where individuals from all backgrounds experiences and perspectives feel valued. Our teams unique talents create a vibrant innovative workplace where everyone can be their authentic selves. We actively seek to attract and retain a diverse workforce celebrating differences that strengthen us. We encourage applicants needing accommodations to contact
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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