Help Desk Associate
Help Desk Associate
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1 Vacancy
Job Description
Job Title: Help Desk Associate
Work Location: Redstone Arsenal Huntsville AL
Clearance: Must be able to obtain a Secret level clearance
Please note that you must be a US citizen to apply to this job listing
Education/Experience: Associate degree required
Schedule: Must be able to work 8 hour shift between 6am and 6pm
Salary: Entry level hourly rate
Requisition Number: AL25001
Overview: We are looking for individuals as Tier I support providing technical support under general supervision to end users for PC server mainframe applications and hardware support. Position will work with network services software systems and/or application development to restore service and/or identify and correct core problems and recommend system modifications to reduce user issues.
Must have excellent verbal and written communication skills; experienced in analyzing and solving customer problems; pay attention to detail; are able to function in a fastpaced environment; and welcome the opportunity to learn new skills.
Specific Duties:
- Respond to requests for technical assistance
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources
- Log all help desk interactions
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information changes and updates
Qualifications:
- General knowledge of applications and hardware
- Customer service
- Troubleshooting
- Bachelors degree with 5 years of general experience OR associate degree with 7 years of general experience
- Must be able to work all hours and available for rotating weekend shifts.
To apply to this position please go to and click on Careers to complete an employment application and upload your resume.
S4 Inc. offers competitive salaries and a comprehensive benefits package with 401(k) and universal time off. We are an Equal Opportunity Employer including disabilities/veterans. S4 participates in the EVerify employment verification program. If you are looking for a challenging and rewarding position then we invite you to submit your resume. Candidate selected must be able to obtain and maintain the security clearance required by the contract at all times.
If you are an individual with a disability or a disabled veteran and need a reasonable accommodation to apply to a position please contact Human Resources by phone at (781)or by email at .
Required Experience:
IC
Employment Type
Full-Time
