Case Manager Supervisor

Position Title: Case Manager Supervisor

Reports to: Division Director

Category: FullTime Exempt

Location: Washington DC 20009

Schedule: Monday through Friday Flexible schedule. Some evenings holidays and weekends may be required to support operations and respond to emergencies.

About Us: Friendship Place is a nonprofit organization serving the Washington DC region empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness with innovative customized programs that have positive demonstrable results and a lasting impact on the community and beyond. Our programs are personcentric and individualized to meet the needs and goals of individuals families youth/young adults and Veterans experiencing homelessness. We provide outreach hospitality health care case management housing job placement services and advocacy. We have established a national presence and are known for sharing best practices in the field.

Our Core Values: Friendship Place is a Person First Organization that believes in promoting transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to carry out their job tasks in a manner that is consistent with our core values. This includes the following:

• Excellence and Innovation
• Finding Ways to Say Yes
• Caring at the Core
• Agents of Change
• Support Empowerment and Development
• Integrity and Accountability

Summary: The position leads the case manager team in providing permanent supportive housing and intensive case management services to families experiencing homelessness or at risk of experiencing homelessness in DC using a Housing First Model. The Case Manager Supervisor will supervise the Neighbors First Individuals (NFI) Case Management Team provide training to staff and ensure all program policies and procedures are adhered to. The Case Manager Supervisor helps ensure that homeless families maintain housing and rebuild their lives relying on their own strengths using wraparound resources in a holistic participantdriven process. The Case Manager Supervisor collaborates with partnering agencies to ensure stabilization and selfsufficiency of all program participants.

Responsibilities:

• In collaboration with other members of the NFI management team provide overall supervision training instructive mentorship and coaching to staff.
• Facilitate weekly individual staff supervision for case managers
• Provide fieldbased supervision to NFI case managers as needed
• In addition to individual clinical supervision act as the direct supervisor of assigned staff this includes performance management managing schedules onboarding and offboarding
• Operating from an equity framework ensure traumainformed best practices and participantcenteredness are implemented by program staff.
• Conduct facetoface contacts with PSH individuals as needed including completion of outreach engagement and intake services
• Facilitate and attend weekly meetings such as staff meeting case conferencing NFI management team meetings etc.
• Support the development implementation and management of NFI program policies and procedures in collaboration with other NFI management team members
• Support administrative program management responsibilities for the team including monthly and quarterly reports program evaluation and other administrative tasks as assigned
• Ensure the integrity and timeliness of all documentation including participant interactions biopsychosocial service plans UIRs and other clinical documentation in OTCO
• Model and ensure ethical service delivery as well as organizational/program/practice compliance as outlined by Friendship Place DHS and professional licensing boards
• Participate in multidisciplinary and contract meetings (DHS monthly provider meetings monthly 11 monitoring meetings etc.)
• Ensure an effective collaborate with external agencies and stakeholders providing services to individuals including community agencies government agencies etc.
• Demonstrate empathy and flexibility in responding to participants needs and requests
• Ensure services are accessible and offered to participants as needed by public private or community partners (physical health care mental health care substance abuse/recovery services education/life skills legal services)
• Determine and manage case load assignments
• Serve as the clinical lead for crisis stabilization and safety planning while ensuring timely referrals to needed external crisis service providers (DBH/Mobile Crisis Adult Protective Services Domestic Violence MPD/Crisis Intervention Officer etc).
• Collaborate professionally with external agencies and stakeholders providing services to participants within the restraints of HIPPA to further the goals identified by program participants.
• Support monthly billing and invoicing
• Provide case management support to a small caseload of participants as needed
• Perform all other duties as assigned

Background & Qualifications:

• Bachelors degree in human services field (or related discipline) with 5 years of professional experience in residential/homeless services (required)
• At least 1year supervisory experience or verified leadership experience (required)
• Masters degree in Social Work or Counseling Preferred
• DC licensure (LGSW LPC LCPC LICSW) Preferred
• 2 years clinical supervisory experience strongly preferred
• Experience with program management and providing supervision to staff
• Understanding and/or experience working with families experiencing homelessness addiction mental illness and trauma
• Experience and understanding of adult rehabilitation services
• Understanding of the Housing First Model and Harm Reduction
• Strong written verbal clinical and crisis management skills
• Ability to work in a culturally diverse fast paced environment
• Strong commitment to mission organizational core values including racial equity and social justice
• Ability to work as a team player
• Demonstrated understanding of trauma and intersectionality

Physical and Environmental Requirements: 80% of the time in an office setting and up to 20% traveling via car or in the field. Includes visits to various environments such as shelters day programs other government agencies and participants homes. Supervision and oversight of staff who are oncall which may include being available via phone 24 hours a day when scheduled. Infrequent evening or weekend hours (agency events).

Background Checks: This position is classified as Protective Sensitive under DHS. The selected candidate will be required to complete and pass background checks specific to contract requirements that may include criminal history background check and fingerprinting FBI Background Check DC Metropolitan Police Background Check StateofResidence Police Background Check DC Child Abuse Registry (CFSA) National Sex Offender Registry Check Drug Panel and Alcohol Screening Tuberculosis Test and Driving Record check (for positions transporting participants). Reference checks and verification of current and or previous employment are required.

Direct Reports: Case Managers

Indirect Reports: None

Specific Requirements: Must have own transportation to carry out job duties and responsibilities. The vehicle must meet legal requirements (insured registered etc.). Employee must have a valid drivers license.)

Other Details:

Application Deadline: This job is open until filled or the hiring manager determines that they can no longer accept applications.

Compensation: The hiring pay range is between $69325.00 $75654.95 annually depending on licensure. Depending on the position the starting hourly pay rate or annual salary is based on a step system. A candidates starting pay determination is made based on meeting the basic position requirements and current completed education credentials and/or work experience. Please Note: The step system is set and not open to pay negotiation.

Benefits: We offer an excellent benefits package including lowcost health insurance health reimbursement and flexible spending accounts employerpaid dental vision short and longterm disability life insurance 403B defined contribution plan matching employee assistance programs professional development employee resource groups 14 paid holidays 15 days of vacation and 10 days of sick leave during 1st year of employment and much more!(Benefits are prorated for parttime employees).

COVID19: All Friendship Place employees regardless of their vaccination status must continue to take precautions against the spread of COVID19 in accordance with the agencys COVID19 protocols and applicable law and guidance. This includes but is not limited to wearing masks in congregated settings washing their hands or using hand sanitizer often monitoring their daily health and staying home if they are exhibiting COVID19 symptoms (or if they are otherwise prohibited from reporting to work by health provider under CDC state and local guidance). Since the public health and legal landscapes regarding this policy are subject to frequent changes Friendship Place reserves the right to amend or cancel this policy at any time at its sole discretion consistent with applicable law CDC guidelines and the DC Department of Health.

Interview Process: Phone screening Panel style interview and Final Interview

Website:

Equal Opportunity Statement: We support all qualified individuals within our workforce without regard to race color religion gender sexual orientation gender identity and expression age national origin marital status citizenship disability veteran status personal appearance familial status family responsibilities political affiliations matriculation credit and any other characteristic protected by applicable law.

Reasonable Accommodation Statement: Friend Place is committed to providing access and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact human resources at

How to Apply: Interested applicants should apply via the organizational website unless otherwise directed. All of our current career openings can be found by visiting: Description