Collection Specialist

SECTION I:

BASIC FUNCTION

The Collections Specialist proactively supports PFS with customer satisfaction. He/she serves as a liaison between the Ellis hospital PFS Department and the community (patients families friends physicians) that Ellis serves. The Collections Specialist answers incoming phone calls as well as handles all the patient / guarantor walk ins provides them with information answers questions. The will also be required to do basic math update insurance and patient demographic information.

Characteristics/qualities needed to be an effective Collections Specialist:

• Strong emphasis on time and attendance is required.
• Good persontoperson skills: listening speaking and interacting styles that are friendly courteous and appropriate in a variety of settings.
• Highly motivated individual and MUST be a team player.
• Neat professional appearance required. Proven sensitivity tact and excellent interpersonal skills are essential.
• Flexibility and adaptability to a changing fastpaced environment
• Emotional control: ability to handle ones own emotions by remaining calm when under pressure. Also possession of skills to calm an upset customer.
• Adaptability: comfortable with change and flexible enough to adjust to changing conditions.
• Professional attitude comfortable working in a hospital setting populated by diverse types of people and able to maintain poise and a sense of humor in stressful situations
• Desire to learn: indulging ones natural curiosity to facilitate personal and organizational growth.
• Positive Attitude: Ability to maintain and communicate an optimistic state of mind.
• Ability to manage multiple tasks and receive work direction from multiple people.
• Demonstrated ability to work with confidential information and to maintain strict confidentiality is essential
• A can do attitude

SECTION II:

EDUCATION AND EXPERIENCE REQUIREMENTS

Collections Specialist must possess:

• Excellent persontoperson skills: listening speaking and interacting styles that are friendly courteous and appropriate in a variety of settings.
• Positive attitude: ability to maintain and communicate an optimistic state of mind.
• Professional image required.
• Must be able to follow written Policies and Procedures
• Must be computer literate and be able to work with worklist and excel reports

The position requires a High School Diploma. Experience in working with families in a hospital setting preferred. Knowledge and understanding of hospital functions and billing is also helpful.

SECTION III:

PHYSICAL REQUIREMENTS

The position is located indoors under normal working conditions. Should be able to push/pull 25 lb. lift/move 15 lb. from floor to table must be able to stand and walk for a reasonable length of time and distance. Sensory requirements include the ability to articulate and comprehend the spoken English language in addition to being able to read the English language.

ORGANIZATION MEMBERSHIP PERFORMANCE STANDARDS AND RELATED MEASUREMENT CRITERIA

Performance Standards Measurement Criteria

A.

RESPONSIBILITY Meets all the requirements of his/her position.

1.

Assists the Manager as directed

2.

Anticipates problems and works to solve them.

3.

Performs duties willingly.

4.

Demonstrates appearance and hygiene appropriate to the delivery of quality services.

5.

Actively participates in all efforts to maintain a safe clean environment.

B.

SENSITIVITY Demonstrates sensitivity to customers needs.

1.

Treats others with consideration courtesy and respect even in stressful situations.

2.

Communicates effectively with patients visitors and colleagues.

3.

Cooperates with other hospital departments.

C.

ACCURACY Demonstrates know

ledgable attention to assure proper service to customers.

1.

Work is accurate and thorough; attention to details is evident.

2.

Seeks information necessary for acaccurately completing job duties.

D.

TIMELINESS Recognizes time as the individuals most valuable resource.

1.

Responds promptly to customers needs.

2.

Carries out work assignments within allotted time frame.

E.

ETHICS Demonstrates a commitment to protecting the rights of customers.

1.

Discusses patient and staff related issues only in a confidential manner and setting and only with those who have the right to know.

SECTION IV: continued

ORGANIZATION MEMBERSHIP PERFORMANCE STANDARDS AND RELATED MEASUREMENT CRITERIA

Performance Standards Measurement Criteria

2.

Assists in maintaining the integrity and confidentiality of all data.

F.

Maintains a satisfactory attendance record.

SECTION V:

FUNCTIONAL PERFORMANCE STANDARDS AND RELATED MEASUREMENT CRITERIA

Performance Standards Measurement Criteria

A.

Customer Satisfaction

1.

Performs proactive functions such as informing patient/Guarantor of other outstanding bills other than the one they called on.

2

Reports customer service issues to manager or designee timely.

3.

Works collaboratively with hospital staff in resolving customer complaints.

Ellis Medicine is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race creed color religion sex/gender age national origin disability genetic information predisposition or carrier status military or veteran status prior arrest or conviction record marital or familial status sexual orientation transgender status gender identity gender expression reproductive health decisions or domestic violence victim status.

Salary Range: $15.84$22.96/hour Pay is based on experience skills and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.