DescriptionPrimary Duties & Responsibilities
- Identify qualify and follow up on leads that come into the A&D business division.
- Quote generation and approval tracking.
- Quote process improvements/development and Sales team training.
- Documentation and customer portal support.
- Respond to customer inquiries in a timely and professional manner.
- Act as liaison between Customers and Coherents Sales Account Managers.
- Receive validate process and track customers purchase orders using companys ERP system as well as acknowledge orders once scheduled/rescheduled.
- Provide sales order updates issue RMA documentation.
- May need to interact with Product Line Leaders Operations Legal Contracts Finance Planning Production and other applicable personnel to get information timely approvals and answers for customers.
- Proactive selfdirected daily followup on job related tasks.
- Other Sales Customer Service and Order Management duties as required.
Education & Experience
Education: Minimum Associate Degree. Bachelors Degree preferred.
Work Experience: Minimum of 68 years of related experience.
- Prior customer service order administration and/or sales support experience in a technical environment required.
- Experience preparing or processing quotes required.
- Experience processing sales orders and RMAs required.
- Experience communicating directly with customers required.
- Technical background knowledge or experience preferred.
- Sales training and onboarding experience preferred.
- Experience with Microsoft Office 365 tools required.
- Familiarity with an ERP system required (IFS and/or Oracle is ideal).
- Familiarity with a CRM database system required (Salesforce is ideal).
Skills
- Strong attention to detail including the ability to follow through on multiple and changing priorities with a sense of urgency.
- Able to work productively in a fastpaced environment with a focus on selfmotivated customer response.
- Exceptional team player. Ability to remain helpful with a can do and find a way attitude at all times.
- Process driven. Enthusiastic with a willingness to learn and share ideas.
- Excellent interpersonal skills as well as excellent verbal and written communication skills.
- Strong time management and organizational skills.
- Ability to excel in a crossorganizational crosscultural multilocation team environment.
- Selfmotivated and able to work productively with minimal supervision.
- Aptitude in decisionmaking and problemsolving.
- Understanding of Defense business and ITAR preferred.
Working Conditions
- Hybrid: Working onsite 3days a week 2days remote work from home.
Safety Requirements
All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.
Quality and Environmental Responsibilities
Depending on location this position may be responsible for the execution and maintenance of the ISOand/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.
CultureCommitment
Ensure adherence to companys values (ICARE) in all aspects of your position at Coherent Corp.:
Integrity Create an Environment of Trust
Collaboration Innovate Through the Sharing of Ideas
Accountability Own the Process and the Outcome
Respect Recognize the Value in Everyone
Enthusiasm Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
To conform to U.S. Government export regulations (ITAR) applicant must be a U.S. citizen lawful permanent resident of the U.S. protected individual as defined by 8. U.S.C. 1324b(a)(3) or eligible to obtain the required authorizations from the U.S. Department of State.
Required Experience:
IC