Enterprise Account Manager
Enterprise Account Manager
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Job Description
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
We are seeking a driven and strategic enterprise account manager to lead relationships with our largest and most strategic restaurant brand customers. The enterprise account manager is responsible for maximizing customer satisfaction deepening strategic partnerships and driving account growth. The enterprise account manager will serve as a primary point of contact for restaurant brands franchisees. The ideal candidate has experience managing complex multilocation restaurant technology deployments and excels at building relationships across all stakeholders.
What Part Will You Play
Serve as the primary point of contact for assigned enterprise restaurant brand accounts
Coordinate crossfunctional teams (implementation support product finance etc.) to deliver on customer goals and ensure highquality delivery
Develop account specific plans focused on maximizing customer satisfaction and deepen Xenials product portfolio within the accounts
Own the postsale relationship and develop longterm strategic account plans to drive retention expansion and customer satisfaction
Build and maintain seniorlevel customer relationships through consultative selling and promoting customer confidence in Xenial
Supporting QBRs (Quarterly Business Reviews) performance reporting and strategic checkins with key stakeholders
Partner with Account Executives Sales Engineers Support and others across the business to ensure smooth handoffs and a unified customer experience.
Act as an internal advocate for your customers by escalating issues and aligning services to their needs
Implement a structured and consistent communication framework to ensure all relevant stakeholders have uptodate visibility into the account status
Monitor account health including contract renewals support trends and satisfaction metrics
Track and forecast account performance revenue and growth metrics in CRM tool (Salesforce)
Create and conduct product skills and sales meeting training to inform customers of new developments in products technology industry updates company policies and procedures
Manage the sales process from end to end inclusive of building a funnel qualifying leads identifying decision makers coordinating product demonstrations negotiating contractual and financial terms and ensuring ongoing customer satisfactions postsale
Net revenue growth
Account retention & renewals
Customer satisfaction / NPS
Timely and effective issue resolution
Strategic relationship development
Execution of account growth plans
What Are We Looking For in This Role
Minimum Qualifications
Bachelors degree in Business Marketing Hospitality or related field
5 years of experience in account management customer success or enterprise sales in a B2B or restaurant technology company
Proven track record of managing complex strategic accounts with high customer satisfaction and revenue growth
Preferred Qualifications
Salesforce experience
Experience working with large multilocation restaurant brands
Experience with Microsoft Office and/or Google suite of Products
What Are Our Desired Skills and Capabilities
Attention to detail
Excellent communication and interpersonal skills including executive presence
SelfStarter
Strong project management and organizational capabilities
Deep understanding of enterprise sales and relationship management in a SaaS or restaurant technology environment
Ability to work crossfunctionally and influence internal teams
Strategic thinker with a strong customerfirst mindset
Experience with Salesforce project management tools such as JIRA and the Google suite of products
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
Manager
Employment Type
Full-Time
