Technical Support Specialist (Lithuanian language)
Technical Support Specialist (Lithuanian language)
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Job Description
At Roche you can show up as yourself embraced for the unique qualities you bring. Our culture encourages personal expression open dialogue and genuine connections where you are valued accepted and respected for who you are allowing you to thrive both personally and professionally. This is how we aim to prevent stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche where every voice matters.
The Position
Technical Support Specialist
The position is a temporary contract (18 months) employment via an external agency
Roche Diagnostics is a division of Roche. As a sciencedriven company we are constantly looking for talent to drive the next wave of healthcare breakthroughs. A key reason why many prospective employees join Roche and choose to stay with us is the calibre of the people who work here. From awardwinning scientists with pioneering inventions to top experts and professionals in various fields of study we attract and retain some of the worlds most talented people. In our daily work were committed to finding better ways to prevent diagnose and monitor disease.
The Opportunity:
Dealing with support requests and queries received from customers and staff by digital tools phone or email that arise before and after system placement for IVD (In vitro diagnostics).
Technical support/configuration/installation/troubleshooting for analytical instruments or systems supplied by Roche using phone and remote connection.
Conducting and Design of Customer and Staff Training
Proper documentation of all activities in the CRM (Customer Relationship Management) system.
Application activities at the customers site Field Service and Sales Reps support.
Cooperation with colleagues from the international team and responsibility in the implementation of individual projects and goals.
Who you are:
Proficient Lithuanian language (mandatory)
Higher professional education or university degree preferred technical and medical or related (biological chemical biotech)
Work experience with diagnostic instruments and in a medical laboratory is an advantage.
English communication skills necessary for broad training sessions/ documentation/ team cooperationB1 Common European Framework of Reference.
Demonstrating strong listening and communication skills when engaging with people and being comfortable as part of a team ability to work under time pressure.
Very good organization skills with a desire to complete tasks ensuring you always deliver on your promises.
A selfstarter who takes pride in his achievements but equally can overcome setbacks quickly looking for the positive in every situation.
Knowledge of MS Office.
Driving license B.
This is a hybrid role with two office days per week.
INTERESED APPLY!
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Want to know what its like to be a part of Roche Check out our blog!
danych osobowych jest spka Roche Diagnostics Polska sp. z o.o. z siedzib w Warszawie przy ul. Domaniewskiej 28 (02672). Dane przetwarzane s w celu prowadzenia rekrutacji. Osobom ktre zaaplikuj przysuguje prawo dostpu do danych ich sprostowania usunicia ograniczenia przetwarzania przenoszenia oraz w sytuacji gdy s one przetwarzane na podstawie udzielonej zgody cofnicia teje zgody w dowolnym momencie. Kontakt do Inspektora Ochrony Danych: Wicej informacji o zasadach przetwarzania przez Roche danych osobowych pod linkiem: controller of your personal data is Roche Diagnostics Polska sp. z o.o. ul. DomaniewskaWarsaw. The data is processed for the purpose of recruitment. You have the right to access data rectify it delete it limit processing transfer it and if processing is based on your consent withdraw this consent at any time. Contact the Data Protection Officer at: More information on the principles of processing your personal data by Roche at the link: we are A healthier future drives us to innovate. Together more than 100000 employees across the globe are dedicated to advance science ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities foster creativity and keep our ambitions high so we can deliver lifechanging healthcare solutions that make a global impact. Roche is an Equal Opportunity Employer.
Lets build a healthier future together.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
