Customer Solutions Manager
Customer Solutions Manager
Posted on :
16-05-2025
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1 Vacancy
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Job Description
As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping guide AWS customers along their multiyear journey to the cloud. In this highly visible role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
You will be a critical partner to our most strategic Independent Software Vendor (ISV) customers leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Experience with the principles of Software as a Service (SaaS) best practices and the journey ISVs take transitioning from traditional software delivery to the SaaS business model is a benefit. You will be the leader from the AWS side for ISV customers Cloud and/or SaaS transformations ensuring they are set up for success with proper Program Management Change Management execution and postmigration/modernization stability.
You will interface with customer and AWS senior leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture Partner and Professional Services) product/engineering teams and customer teams (product DevOps engineering CSuite sales) planning and supporting major workload migrations generative AI adoption and other large strategic workload launches. You will translate strategic objectives from your customers into AWS account plans and executable actions. You will manage cadence by leading the program management functions along the way (not only influencing what gets done across the AWS teams but how too). Building enablement plans plans running design thinking innovation workshops innovation hackathons Executive Briefing Sessions and golive events are just a few items owned by the CSM that are critical to the success of our customers cloud journey.
You are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.
Successful candidates will have a strong technical background but even more proficient at understanding and solving complex business problems. Candidates should be detail driven have excellent problem solving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buyin negotiate and lead teams. Your enterprise cloud experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation and also be obsessed with contributing to the daytoday management of the customers successful migration to AWS.
Your role will be critical in helping power our Canadian ISVs to become global tech leaders!
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
5 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
3 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
Bachelors degree in science technology engineering math business or equivalent
Ability to travel 25% to 35% as needed
PMP certification or SCRUM/Agile SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
3 years experience working in a SaaS environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary for this position ranges from $75600/year up to $126200/year. Salary is based on a number of factors and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. Applicants should apply via our internal or external career site.
You will be a critical partner to our most strategic Independent Software Vendor (ISV) customers leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Experience with the principles of Software as a Service (SaaS) best practices and the journey ISVs take transitioning from traditional software delivery to the SaaS business model is a benefit. You will be the leader from the AWS side for ISV customers Cloud and/or SaaS transformations ensuring they are set up for success with proper Program Management Change Management execution and postmigration/modernization stability.
You will interface with customer and AWS senior leadership driving collaboration between the other core account groups (Sales Support Solutions Architecture Partner and Professional Services) product/engineering teams and customer teams (product DevOps engineering CSuite sales) planning and supporting major workload migrations generative AI adoption and other large strategic workload launches. You will translate strategic objectives from your customers into AWS account plans and executable actions. You will manage cadence by leading the program management functions along the way (not only influencing what gets done across the AWS teams but how too). Building enablement plans plans running design thinking innovation workshops innovation hackathons Executive Briefing Sessions and golive events are just a few items owned by the CSM that are critical to the success of our customers cloud journey.
You are encouraged to think big invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers you will proactively help solve the customers challenges through new ideas tools and mechanisms.
Successful candidates will have a strong technical background but even more proficient at understanding and solving complex business problems. Candidates should be detail driven have excellent problem solving abilities and be exemplary communicators both at the executive and project team level. You will be a peer leader have the ability to gain stakeholder buyin negotiate and lead teams. Your enterprise cloud experience and operational excellence will influence the teams decisions provide insight and help drive secure and robust solutions.
You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation and also be obsessed with contributing to the daytoday management of the customers successful migration to AWS.
Your role will be critical in helping power our Canadian ISVs to become global tech leaders!
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
5 years of leading largescale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
3 years of customerfacing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
Experience leading technical and nontechnical transformation project teams with a proven ability to work across broad functional teams
Bachelors degree in science technology engineering math business or equivalent
Ability to travel 25% to 35% as needed
PMP certification or SCRUM/Agile SAFe certification
Experience implementing cloud services including migrations and modernization projects or similar
3 years experience working in a SaaS environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary for this position ranges from $75600/year up to $126200/year. Salary is based on a number of factors and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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