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Labor Agency 23
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Job Description:
Examples of Work
Assist in the planning and coordination of the unit by applying State and Federal laws and agency policies related to the administration of the Unemployment Insurance Program.
Maintain State and Federal performance standards; assume responsibility for the daily operation of the unit.
Communicate and direct the work of staff to meet quality and timeliness requirements assign and delegate tasks implement productivity standards handle escalated issues identify trends and address challenges and communicate them to the UI Program Supervisor.
Set performance goals and deadlines monitor team productivity provide support coaching and mentor assigned staff present and complete performance evaluations and recommend personnel actions related to selection discipline performance leave grievances work schedules and assignments as needed.
Interview hire and train staff in policies and procedures and to meet established work performance standards and requirements.
Create and maintain training manuals; implement new procedures.
Assist with agency data validation in accordance with Federal requirements.
Manage appropriate access levels to agency and Federal computer systems and applications.
Provide technical and supervisory support to the UI Program Supervisor. Must have general knowledge of all interdepartment functions.
Assist in developing short and longterm strategies to meet performance measures related to the unit.
Collaborate with other units as necessary.
May be necessary to travel in and out state by request of the UI Director
Other supervisory duties as assigned
Location: 500 South 16th Street Lincoln
Work Schedule: 8am 5pm; Monday Friday
Requirements / Qualifications:
Minimum Qualifications: Post high school coursework/training in public or business administration accounting social/behavioral sciences or related field; AND one year experience in personnel unemployment insurance employment services insurance accounting interviewing and analyzing/evaluating financial data or experience in a public service program including answering inquiries and explaining procedures. Experience supervising leading or directing others.
Preferred Qualifications: Two years experience in an Unemployment Insurance Program (UI Claims UI Benefits UI BIU UI BAM UI Tax). Management/supervision or similar leadership training/experience. Experience researching interpreting state and federal law and implementing NESL/NAC requirements and federal UIPL TEGL and TEN guidance.
Knowledge skills and abilities:
Knowledge of: the principles and techniques of supervision; NESL 48:601 671 NAC Title 218226 UI Benefit Payment System Nebraska Appeals Tribunal State & Federal UI Compensation laws; the Nebraska Employment Security law; social/behavior sciences principles and practices of basic accounting methods; foundation of math; training methods procedures and evaluation; interviewing techniques; work performance or other standards development.
Ability to: interact with people of varied socioeconomic levels to maintain working relationships; receive and understand directives; follow instructions; communicate effectively so others can understand; prepare clear and concise reports; defend and explain decisions made; manage time and workload; adapt to changes within the workplace; present information in a professional manner; plan assign train direct and evaluate the work of UI staff in UI benefits audit processing and collections procedures; interpret and explain rules guidelines policies and procedures relevant to the Nebraska UI program.
We offer a comprehensive package of pay benefits paid time off retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub Internal Apply app from your home landing page.
Required Experience:
Manager
Full-Time