Faculty Experience Manager (Salt Lake City Office)

If youre passionate about building a better future for individuals communities and our countryand youre committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online competencybased degree programs WGU is also committed to being a great place to work for a diverse workforce of studentfocused professionals. The university has pioneered a new way to learn in the 21st century one that has received praise from academic industry government and media leaders. Whatever your role working for WGU gives you a part to play in helping students graduate creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU it is not typical for an individual to be hired at or near the top of the range for their position and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: ManagementExecutive 604

Pay Range: $65400.00 $107900.00

Job Description

Essential Functions and Responsibilities:

• Responsible for developing and managing medium scale university level projects impacting segments of active students and impacting operations across departments which includes designing planning organizing monitoring and managing all phases of assigned project(s) including assessing project impact within Faculty Experience that contribute to the overall transformation strategy.

• Responsible for establishing and maintaining professional working relations and communication with stakeholders project team members departments and outside contacts relevant to the project.

• Assists with or directly owns the detailed collection and analysis of current state business process information related to operational data points and student impact in close collaboration with Faculty Operations and Institutional Research data analysts.

• Responsible for the creation and presentation of communications reports and analysis which will be used to drive decision making related to the prioritization of actions and assignment of resources.

• Tracks and summarize the effects and impacts of completed projects in terms of student outcomes and positive impacts to the quality of the experience for faculty and students.

• Collaborates with and influences crossfunctionally including across WGU departments to gather information gain consensus communication updates and implement solutions.

• Employs domain specific expertise experience at WGU and other higher education institutions to lead crossdepartment level initiatives.

• Collaborates extensively with Faculty Experience team in designing and developing key features of a studentcentered faculty model including modular support/employment models and continuous improvement processes for faculty engagement that support student outcomes as well as the processes and tools to facilitate implementation.

• Presents and Reports regularly to WGUs College Leadership and primary stakeholders to influence decision making gain buyin and support systemic change to improve student outcomes.

• Leverages systemthinking approach to designing segments of the student experience and identify how policies business processes best practices services service level agreement.

• Responsible for planning organizing monitoring and managing all phases of projects.

• Plans coordinates and delivers one or more business transformation projects/programs across WGU.

• Secures commitments from different stakeholders to deliver the project to plan.

• Delivers financial and quality commitments according to the strategic plan.

• Reports project/program status & risk regularly to the stakeholders users and leadership team.

• Demonstrates the WGU leadership principles in all aspects of service to students employees and partners of WGU. Influence through direct and indirect management.

• Responds with urgency to organization needs and exhibits excellent judgment to deliver results.

Knowledge Skill and Abilities:

• Demonstrated strong technical writing and communication skills.

• Demonstrated ability to use and interpret data to make decisions and communicate results effectively to various stakeholders

• Systems thinker who can identify systemic structures contributing to outcomes identify high leverage activities to impact outcomes and articulate the implications of business decisions

• Key competencies include: systemsthinking approach project management change management data analytics

• Ability to develop a business case and models

• Highly organized and detail orientated

• Proven ability to take initiative and be both innovative and flexible

• Works well in a team environment.

• Ability to build consensus and motivate others.

• Strong oral communications abilities.

• Strong technical and problemsolving skills.

• Ability to plan and meet schedules for both individual and collaborative projects.

• Ability to create concise informative reports on projects and initiatives

• Ability to clearly document and catalog information and progress on assigned projects

• Proficiency with Office 365 applications live event tools CRM software Tableau or PowerBi SmartSheet

Competencies Required Communication Teamwork problem solving etc.

• Critical thinking and problem solving.

• Excellent decisionmaking and leadership capabilities.

• Conflict resolution experience.

• Adaptability and propensity to embrace ambiguity that accompanies transformative projects.

• Strong organizational and relationship management skills with excellent verbal and written ability.

• Exceptional analytical conceptual and problemsolving skills required including an understanding of how to interpret business and user needs and translated them into an optimized business process.

• The ability to work with system and software experts to express optimized process designs into technical requirements.

• Be a selfstarter with bias for action versus extensive deliberation

• Exhibits excellent judgment with strong results orientation

• Has relentlessly high standards for process improvement (is never satisfied with the status quo)

• Is enthusiastic about WGUs Mission and our students

• Maintains and builds relationships with business owners stakeholders team members and key vendors

• Exceptional communicator with the ability to provide verbal and written status updates to all levels of employees.

• Ability to work well under pressure and with dynamic deadlines

Job Qualifications:

Minimum Qualifications:

• Masters degree in related field

• At least 5 year of experience in higher education institutions EdTech in a management and/or project management

• Minimum 3 years professional experience in a role that required extensive Project/Change Management skills in a large and distributed organization (5000 employees).

• Demonstrated experience managing teams and initiatives to impact student outcomes through specific interventions; people leadership preferred

• Demonstrated professional experience in communication to a broad audience base with a technical writing emphasis.

• Demonstrated professional experience managing complex projects and working crossfunctionally.

• Proficient in project management software tools and collaboration software

• Excellent presentation and communication skills to a broad audience across multiple departments and stakeholders with a technical writing emphasis.

• Light travel required approximately 10% to 15%.

Preferred Qualifications:

• Advanced degree in Higher Education administration leadership business etc.

• Prior experience as WGU Faculty

• Experience with Internal Audit program is a plus.

• PMP Certification

• Change Management Certification

• Lean Six Sigma

• Human Resources and/or workforce development experience a plus

• Public and/or customer relations and communication experience a plus

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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Position & Application Details

FullTime Regular Positions (classified as regular and working 40 standard weekly hours): This is a fulltime regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical dental vision telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual flexible paid sick time with no need for accrual 11 paid holidays and other paid leaves including up to 12 weeks of parental leave.

How to Apply: If interested an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. Its not allinclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.