Chateaux Front Desk Agent
Chateaux Front Desk Agent
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Job Description
For those who seek the best theres only Stein.
Chateaux Deer Valley: an authentic European lodge nestled midmountain at the acclaimed Deer Valley Resort in Park City Utah. The Chateaux Deer Valley is known as a premiere yearround destination.
Why work for the best
The Stein Collection creates legendary experiences for our team members guests and owners at all four of our properties: Stein Eriksen Lodge Stein Eriksen Residences The Chateaux Deer Valley and The Chateaux believe that our goals are realized through commitment to our team members where every person is a valuable asset and key ingredient to success.
We consider ourselves very fortunate to be based in Park City a vibrant communityoriented town and consider it our duty to contribute support and partake in these extraordinary efforts. As a longestablished icon and evergrowing brand Stein Collection employs hundreds of hard working diverse and exceptional team members than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.
Summary
Responsible for assisting guests with check in and out process in the hotel as well as many other guest facing tasks. This position assists the front office in any daily duties that need to be completed.
- Effectively and seriously deal with guest complaints.
- Answer phone in a very courteous manner and respond to guests promptly and efficiently.
- Read log book and handle any outstanding requests.
- Make personal wakeup calls in a friendly and timely manner.
- Perform a variety of clerical and office duties which may be assumed by one PBX or divided among several PBX according to the work load.
- Serves as information agent for Hotel guests and handles their needs or directs information to satisfy their needs. Be fully aware of daily functions in the Hotel.
- Log all incoming faxes and ensure prompt delivery.
- Keep DND log updated.
- Take accurate messages for guests and managers (including date time caller message).
- Complete department check list each shift.
- Demonstrate the ability to handle more than one task at a time.
- Complete daily key inventory issue and receive all employee keys.
- Demonstrate an outgoing and pleasant attitude with all guests and employees.
- Maintain a clean neat and professional work area.
- Do whatever necessary to help guests and fellow employees.
Education Experience and Skills Required:
- High school diploma required.
- Service experience preferred.
- Typing/computer keyboard and basic math skills required.
- Ability to communicate effectively.
- Has an enthusiastic willingness to work together with a team.
- Ability to work flexible hours (days evenings weekends holidays etc.).
Stein Eriksen Collection offers:
- Great benefits including choice of health insurance plans dental vision short and longterm disability and life insurance matching 401K and more
- Competitive wages and bonus plans to recognize your dedication and service with us
- Chef prepared meals daily in our cafeteria at no cost to you
- On site heated garage for employee parking a great perk in winter!
- Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
- Flexible schedules and time off policies to accommodate family school and other activities
- Weekly raffles for tickets to events such as the Utah Jazz Utah Hockey Club and Salt Lake Bees
- Monthly team member appreciation events and recognition programs
- Hotel room spa dining shopping ski/snowboard rental discounts available
We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
