Account Handler
Account Handler
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Salary Not Disclosed
1 Vacancy
Job Description
Account Handler
Description
In this role you will be working within the FINEX National Professional Indemnity team providing outstanding client service and support to a diverse portfolio of new and existing SME clients across various industry sectors including but not limited to; Miscellaneous Design and Construction Architects Engineers Accountants and Independent Financial Advisers.
Working as part of an established team of Account Handlers/Executives across Ipswich and Manchester the successful candidate will be based in the Ipswich office and will be responsible for a portfolio of clients with accountability for retention and account development. You will manage and develop existing client relationships and grow the portfolio providing the appropriate advice and subject matter expertise required to deliver a classleading service and ensure that we have the right insurances in place to fulfil our clients demands and needs.
The role involves utilising various established PI facilities and the wider open market as appropriate. We work closely with our Network Brokers and our Willis Towers Watson (WTW) Retail GB teams whilst also having direct Client relationships. As part of the team you will be responsible for:
Developing strong relationships with your clients understanding their insurance needs and ensuring that these are fulfilled providing subject matter expertise where required.
Day to day client service answering queries received from clients
Arrange midterm adjustments as required
Preparing broking documentation including market presentations to negotiate favourable terms and coverage with Insurers
Familiarisation of facility wordings
Ensuring client retention targets are met crosssell and upsell where viable.
Encourage new business referrals and recommendations from existing clients
Manage and control your workflows utilising relevant systems and ensuring they are updated accordingly in line with compliance requirements
Work with our Mumbai and A&S teams to ensure timely delivery of service and settlement of premiums.
Always operate within the business policies procedures and requirements
Maintain files in an orderly manner electronically ensuring these are within CEM guidelines
Apply FCA operating principles and always work in accordance with Treating Customers Fairly
Support the BU in accurate forecasting and tracking of revenue
Qualifications
The Requirements
Professional Indemnity insurance experience beneficial but not essential
Ability to deliver high levels of client service.
Ability to build effective relationships at all levels with clients prospects associates insurers and external specialists.
Ability to manage your workload and balance competing priorities.
Good communication negotiation and influencing skills.
Ability to represent the practice and WTW with integrity and credibility.
Experience and willingness of working with and adhering to processes and systems to support client service delivery.
Ability and willingness to learn.
Knowledge of Willis Towers Watson products and services
Experienced knowledge of insurance markets in order to deal effectively with clients and Willis Towers Watson needs
Equal Opportunity Employer
At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.
At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of remote inperson and inoffice interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a onesizefitsall solution.
Employment Type
Full-Time
