Comfort starts with our 10000 team members across the globe who are transforming the power of comfort every day. Our employees have the power to change lives in our homes work and communities. We foster an inclusive environment while honoring a legacy built on family where everyone can be themselves.

If you are ready to join an industry leading organization where our people are the most important asset and innovation propels us into the future youre ready to take your seat at LaZBoy Incorporated.

WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT

The Quality Supervisor plays a key leadership role in supporting the Quality Manager and ensuring all LaZBoy furniture products meet or exceed company standards and meet customer expectations. This position oversees daily inspection operations leads a team of quality inspectors and team leads and partners closely with production to resolve issues and drive continuous improvement in manufacturing quality. The Quality Supervisor helps reinforce LaZBoys commitment to delivery WORD CLASS consistency while driving timely corrective action for recurring product failures both internal and external. Ensure that manufacturing operations are capable and meet all engineering specifications and test requirements and ensure quality launches of new products. Leads all plant Quality functions through strong leadership and provides direction coaching goals and training for the quality team in the plant.

Job Description:

KEY RESPONSIBILITIES (other duties as assigned):

Supervise quality inspectors and team leaders across multiple production lines ensuring adherence to quality procedures and product standards.

Serve as the first line of response for qualityrelated issues on the production floor and escalate concerns when necessary.

Monitor inspection processes for frame assembly upholstery finishing and packaging to ensure consistent quality at every stage.

Assist in maintaining documentation for quality checks audits rework and nonconformance tracking.

Participate in continuous improvement initiatives including Kaizen events process audits and root cause investigations (5 Whys Fishbone etc.).

Following the completion of corrective actions monitors the affected product field failure trend data to verify the effectiveness of corrective actions. Communicate improvements to the entire organization through various media (i.e. newsletter meetings town halls plant meetings staff meetings etc.)

Drives Quality the Source and Self Inspection process to complement the Lean Production Systems.

Promote a zerodefect culture and qualityatthesource mindset through training coaching and ongoing communication.

Remains abreast of the status of the development of new products. Ensure all elements of Advanced Product Quality Planning (APQP) are followed and gate deliverables are met. Provides continuous improvement to new product launch and follows through to full production and sustains superior quality throughout the product life cycle.

Supports the action items and activities of the Dealer Customer Partnership program as they relate to product and process quality improvements. Provides prompt response to the product complaints of External Sales Reps and Associates including acknowledgement of receipt of the complaint and resolution of the product problem.

Ensure the corporate Quality Operating System (QOS) is adopted implemented functioning effectively and continuously improved and the transition to TRANSFORM.

Manages the QIS (Quality Information System) system for gathering data throughout the operations. Assures that measurement systems used in the quality system are appropriate to the current level of the quality system.

Determines the need for statistical methods to analyze variation as appropriate for the level of the quality system. Uses this information to drive a Fact Based Decision Making quality system.

Determines inspection levels and frequency appropriate to the situation.

Manages the quality departments spending and ensures that it meets budget requirements.

SCOPE & IMPACT:

Ensures consistent delivery of worldclass quality products to LaZBoy customers while improving Cost of Quality cost (COQ) and driving customer satisfaction. Provides guidance and oversight for plantwide quality activities and processes. Monitors supplier quality and drive corrective actions to prevent defect propagation.

MINIMIUM REQUIREMENTS:

Education & Experience

o Bachelor of Science degree in engineering or business or five to ten years related experience and/or training; or equivalent combination of education and experience.

o Minimum 6 years experience in a medium to high volume productionrelated environment with quality emphasis.

Certification (preferred)

o Understanding of ASQ CQM body of knowledge (CQM certification meets requirements). ASQ certification CQE and/or CMQ/OE preferred

o Six Sigma Green/Black Belt certification or experience

Technical Knowledge

o Knowledge of COQ (cost of quality) and how it relates to problem solving.

o Knowledge and understanding of statistical techniques for quality control data analysis and decision making.

o Knowledge and experience of quality tools like control plans SPC FMEA DOE QFD 6sigma

o Understanding of quality management systems like ISO9000 (ISO/QS requirements).

o Strong problemsolving skills and experience with a formal problemsolving methodology (KTPSDM 8D or equivalent)

Soft Skills

o Quality leadership / quality management knowledge

o Strong quality planning controlling and process control methodologies knowledge

o Strong team building /facilitation skills

o Strong organization and planning skills with the ability to develop implement maintain and improve a problem corrective action process.

o Strong interpersonal communication and presentation skills

o Ability to travel up to 15% occasionally with little notice.

Software Skills

o Knowledge and understanding of statistical techniques for quality control data analysis and decision making.

o PC application skills (MS Office etc.)

o Experience with a formal project management methodology

SUPERVISORY RESPONSIBILITIES:

Directly supervises between 5 and 25 quality personnel depending on plant size and shift.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Operates in both an office environment and a manufacturing environment including indoor environmental conditions and noise. Continuously required to stand hear listen talk walk bend stoop kneel or squat. Occasionally required to sit use repetitive hand motion pull push and lift up to 20 pounds. Flexibility to work different shifts and respond to production needs as needed.

CORE ATTRIBUTES:

Communicate Transparently

Lead the Team

Impact and Influence

Delivery Results

Coach and Develop

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the incumbent for this job. Duties responsibilities and activities may change at any time with or without notice.

Weekly Hours:

40

Work Shift:

Benefits for employees in the US:

Benefit offerings to employee and their families include: Medical Vision Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 911 paid holidays each year two weeks prorated vacation as a new hire and either personal time (nonexempt only) or state mandated sick time. More information can be found via: Benefits Guide for US Employees

At LaZBoy Incorporated were an equal opportunity employer. We understand that our employees diverse backgrounds experiences perspectives and viewpoints add value to our ability to create and deliver the best possible service quality products and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.

We are committed to fostering an environment in which all employees feel valued included and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability you may request a reasonable accommodations by emailing our recruiting team at or by calling.