Remote Monitoring & Diagnostics Engineer
Remote Monitoring & Diagnostics Engineer
Posted on :
16-05-2025
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1 Vacancy
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Job Description
Job Description Remote Monitoring and Diagnostics Center (RMDC)
ABOUT THE POSITION:
The Remote Monitoring and Diagnostics Center (RMDC) is a missioncritical global team that operates as the first point of contact for diagnosing and resolving issues across Fluences worldwide Battery Energy Storage Systems (BESS) fleet. The RMDC ensures 24/7/365 operational availability and performance of energy storage sites by managing incidents coordinating timely maintenance and performing proactive monitoring and diagnostics remotely.
This role is central to the safe reliable and costeffective performance of the most advanced energy storage assets in the world.
KEY RESPONSIBILITIES:
As a part of the RMDC Engineer you will:
Act as the remote owner for largescale BESS sites across the globe
Be the primary point of contact for all operational and technical issues reported via alarms or customer calls
Monitor diagnose and troubleshoot a wide range of systems and components including:
Battery Management Systems (BMS)
Power Conversion Systems / Inverters (PCS)
HVAC & Chillers
Ubuntu/Linux Servers
SCADA Systems
Networking Devices: Cisco Routers Switches and Firewalls
Coordinate with Field Service Engineers (FSEs) regional operations teams and technical specialists to resolve incidents within SLA timelines
Ensure safetyfirst practices during all remote maintenance or guidance provided
Maintain accurate and complete logs site tickets and professional service reports within Fluences service management platform
Proactively identify and implement process improvements to increase uptime response time and costefficiency
Escalate persistent issues and provide detailed feedback to Engineering Product and Installation teams for design and system enhancements
Support planned preventive maintenance (PPM) activities remotely and ensure minimal site disruptions
Participate in continuous knowledge sharing and training to maintain systemwide familiarity across all deployed configurations
SHIFT & TEAM STRUCTURE:
Based in Bangalore working in a 24/7 rotational shift model including weekends and holidays
Part of a global critical response team responsible for uninterrupted remote site management yearround
Support is provided to all Fluence assets across Americas EMEA and APAC regions
IDEAL CANDIDATE QUALIFICATIONS:
Bachelors degree in Electrical Mechanical Electronics or Computer Engineering (BSEE BSME BSCE) or Licensed Electrician
Minimum 23 years of experience in remote O&M or technical support roles in Energy Storage Power Generation or Industrial Automation
Proven handson experience in monitoring and remote troubleshooting of:
Battery Management Systems (BMS)
Power Conversion Systems (PCS) / Inverters
HVAC/Chiller and Cooling Systems
Ubuntu/Linux OS Servers (RHCSA certification preferred)
Cisco networking devices (CCNA certification preferred)
SCADA and industrial communication protocols (MODBUS OPC BACnet etc.)
Comfortable in highpressure environments with a focus on uptime service quality and customer satisfaction
Excellent verbal and written communication skills with a strong customerfirst approach
Experience working with incident management and ticketing systems
Strong documentation reporting and analytical skills using Microsoft Office and service platforms
Physically capable to support field teams if needed (lifting up to 40lbs climbing ladders/steps etc.)
Willingness to work rotational night shifts holidays and support weekends as part of a 365day operational team
WHY JOIN FLUENCE RMDC
Be a part of the core global operations team that supports the clean energy transition
Work on cuttingedge energy storage technologies
Grow your career in a highimpact technical role with opportunities to crosstrain and collaborate globally
Contribute to improving energy grid stability sustainability and resilience worldwide
Employment Type
Full Time
Key Skills
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