Account Manager

Life Science Outsourcing Inc. (LSO) () is a contract manufacturing organization focused on assembly packaging sterilization and packaging with over 25 years of experience. The Company serves orthopedic cardiovascular diagnostic dental and a variety of other medical specialties. Our unique model is focused on inhouse endtoend portfolio processes and service offerings with deep regulatory knowledge. This provides the agility and flexibility that customers need to accelerate their gotomarket launches while standardizing their supply chain and mitigating risk. Clients rely on LSO to perform all activities required to introduce their products to market from procurement to final packaging and shipping.

LSOs is headquartered in Brea CA (North Orange County). In January 2023 the Company added its east coast facility in Somersworth New Hampshire (formerly JPac Medical).

We are currently seeking a selfmotivatedAccount Managerwith positive engagement and collaborative energy to join our team and support the continued growth of the New Hampshire Facility. TheAccount Managerwill be responsible for building and maintaining strong relationships with LSO Customers which include the full spectrum of OEM medical device manufacturers. Account Managers primary goal will be to understand customers needs/ requirements and collaborate with internal teams to ensure the successful delivery of highquality medical devices that meet regulatory standards. Are you an energetic motivated and articulate team player who is passionate about account management and customer success

If so you might be the perfect candidate we are looking for!

We encourage you to submit a resume with salary requirements.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other duties may be assigned.

Client Relationship Management:

• Serve as the main point of contact for assigned customers and maintain regular communication.
• Develop and maintain strong relationships with key decisionmakers and stakeholders.
• Understand client needs concerns and objectives to deliver tailored solutions and exceed expectations.
• Conduct regular business reviews and address any issues proactively.

Project Management:

• Collaborate with crossfunctional teams (engineering manufacturing quality assurance etc.) to ensure projects are executed efficiently and on schedule.
• Coordinate with clients and internal teams to establish project scope objectives and timelines.
• Monitor project progress identify potential roadblocks and implement effective solutions.

Sales and Business Development:

• Identify opportunities to upsell or crosssell additional services to existing clients.
• Participate in sales meetings and presentations to potential clients.
• Assist in the development of sales strategies to expand the companys customer base.
• Support Commercial team as needed.

Compliance and Regulatory Affairs:

• Stay updated on industry regulations and standards related to medical device manufacturing.
• Ensure that all projects adhere to relevant quality and regulatory requirements.

Customer Support:

• Address client inquiries concerns and complaints promptly and professionally.
• Work closely with the customer support team to resolve any technical issues or product inquiries.

Market Research and Analysis:

• Conduct market research to identify industry trends competitive landscape and potential growth opportunities.
• Analyze market data to identify potential target clients and assist in developing strategic account plans.

QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

• Bachelors degree in business engineering or a related field. A degree in a healthcarerelated discipline is a plus.
• Proven experience as an Account Manager Sales Representative or similar role in the medical device industry or related field.
• Strong understanding of medical device manufacturing processes quality standards and regulatory requirements (e.g. FDA ISO 13485).
• Excellent communication and negotiation skills to build rapport with clients and internal teams.
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
• Analytical mindset with the ability to interpret data and make datadriven decisions.
• Proficient in MS Office Suite and Customer Relationship Management (CRM) software preferably Salesforce.
• Willingness to travel occasionally to meet with clients or attend industry events.