End User Support Engineer II
End User Support Engineer II
Posted on :
16-05-2025
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1 Vacancy
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Job Description
Description
End User Support Engineer II
What You Will Do
- Act as a escalation point for complex issues raised by Level 1 engineers.
- Mentor and guide newer members joining the team.
- Create audit reports requested by Compliance.
- Track and manage hardware and software including asset inventory and licensing.
- Develop and maintain standardized desktop and laptop images.
- Build and deploy desktops and laptops as required using imaging software.
- Effectively utilize work order ticketing system to manage operational tasks.
- Provide desktop hardware and software troubleshooting and support
- Maintain printers projectors and other peripheral technology.
- Support impromptu company meetings and events by setup configuration and operation of required IT equipment.
- Provide specification and procurement of new software and hardware related to desktops and peripherals.
- Work with department managers to help make new hardware procurement decisions that intersect with IT equipment.
- Provide user assistance and coaching in the best practice use of existing software and hardware.
- Develop and maintain a strategy for an efficient and satisfying desktop user experience.
- Lead the implementation of new desktop software and major upgrades.
- Work closely with Network and System Administrators to address overlapping issues.
- Complete quarterly training as defined by supervisor.
- Perform other duties as necessary.
What You Will Need
- Associates degree in a related field preferred
- Five or more years experience in a Desktop Support Analyst position.
- Experience with SCCM preferred.
- Proficient in MS Office: Outlook Word and Excel.
- Must be highly customer focused and service oriented.
- Must have good attention to detail and high analytical problemsolving abilities.
- IT Service Management tooling experience
- Advanced technical support experience with the following technologies:
- Apple/Jamf experience highly desired
- Active Directory administration
- Microsoft Windows OSs and Office applications (O365)
- Apple Hardware and MacOS
- OS and application deployment tools and imaging software
- Endpoint Management technologies
- Infrequent travel may be required at times
- Strong communication skills with the ability to deal with stakeholders at all levels
- Collaborative approach and strong relationship building skills
Employment Type
Full Time
Key Skills
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