Lead Concierge-Villas-Full Time (Caesars Palace LV)
Lead Concierge-Villas-Full Time (Caesars Palace LV)
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Job Description
Villas PreArrival Concierge Lead
Job Summary:
The primary responsibility of the Villas PreArrival Concierge Lead is to directly contact all Luxury Experience and Sales guests staying at The Villas Caesars Palace Nobu Hotel various Penthouses Flavian Sky Suites and other guests as requested. The PreArrival Lead will assist by building prearrival profiles and obtaining all guest requests regarding restaurant show retail and transportation reservations along with any other appropriate guest arrangements or requests. The PreArrival Lead will work closely and coordinate with Luxury Sales and Experience and the Luxury Hotel Operations Team to ensure that all guest requests and expectations are met and exceeded.
Essential Job Functions:
- Possess strong knowledge of Forbes and AAA standards.
- Collaborate with Luxury Experience Sales and Luxury Hotel Operations to assist with prearrival and postdeparture guest communication.
- Review the operating system to ensure timely outreach for any reservations secured via the website.
- Curate personalized itineraries based on the guests requests and preferences communicating and distributing the finalized itinerary to the appropriate departments.
- Ensure all departments including Seven Star Diamond Lounge Front Services etc. are aware of special arrangements made with the guest.
- Review upcoming reservations to ensure proper notations are made on the room Butler Meet and Greets special occasions and requests etc.
- Welcomes guests upon arrival if deemed necessary.
- Be knowledgeable of onproperty menus as well as local current restaurants spas attractions and events (concerts theater sporting events special events and more.)
- Provide guests with an experience that will always be remembered ensuring the highest level of responsiveness.
- Prepare and maintain uptodate profile information on all guests and distributes reports as requested by management to various departments.
- Assure prompt and positive action on all guest complaints questions concerns andsuggestions as well as conduct quality assurance followup.
- Be knowledgeable of the Total Rewards Program; communicating benefits of the program to all guests.
- Performs other duties as assigned.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.
Employment Type
Full-Time
