MSP Help Desk Technician
MSP Help Desk Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
At ALLO we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community we live work play and volunteer right here with you. Were passionate about being involved and contributing to the success and progress of each of our GIG Communities.
We pursue these passions because ALLO leaders have created a workplace where folks are valued ideas are heard and leaders and teammates show up for each other at work and in life.
RESPONSIBILITIES:
Resolve network issues configure operating systems and use remote desktop connections to provide immediate support.
Communicate with clients via email chat and phone.
Provide timely and accurate solutions to customers technical problems and ensure prompt and accurate responses to increase client satisfaction.
Prioritize tickets based on various factors including business impact age of ticket and scope of impact.
EDUCATION/EXPERIENCE:
Education Qualifications: a degree or equivalent in a relevant field like Computer Science IT or Software Engineering. Microsoft or similar certification is a plus.
Relevant job experience is described as: job experience with similar essential duties and/or in similar industry
SKILLS / KNOWLEDGE / ABILITIES:
Strong analytical skills and ability to convey that information succinctly and clearly.
Strong interpersonal teamwork conflict resolution and negotiation skills.
Strong time management organizational and prioritization capabilities.
Excellent oral and written communications skills internally and customerfacing with a focus on training.
Wellversed in communicating at both the technician as well as customer level.
Ability to positively influence and collaborate with stakeholders in other organizations to accomplish objectives while maintaining relationships.
Ability to remain approachable in a fastpaced environment.
REQUIREMENTS:
Remain stationary for extended periods
Ability to communicate information
Ability to bend kneel and stand
Ability to operate a computer
Ability to operate hand tools and equipment
Possess/maintain a Valid Drivers License
Travel requirement
People are our passion. At ALLO we dont treat you like a number. Youre a human being.
Get ready to plug into the perks at ALLO:
- Free internet You bet. Plus awesome discounts on other ALLO services.
- Retirement Plan: The fiber future isnt the only one we care about. We match your 401(k) savings up to 5%.
- Health and Wellness: Participate in quarterly wellness challenges and well deposit extra cash into your checking or health savings accounts.
- Benefits: Our benefits include medical vision and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
- Sponsorships: Are you passionate about a local fundraiser or philanthropy We strive to give back to what matters most to our communities.
- Tuition Assistance: Have a thirst for knowledge We like that which is why were proud to offer assistance with the cost of your tuition.
ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race color religion sex pregnancy national origin age disability marital status sexual orientation gender identity military and veteran status and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit develop and retain the most talented people.
Benefit eligibility depends on the position and employment status. The available benefits differ for interns contingent workers and parttime team members.
Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .
ALLO is a Drug Free and Tobacco Free Workplace.
Required Experience:
IC
Employment Type
Full-Time
