Research Manager
Research Manager
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1 Vacancy
Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Research Manager
Why We Have This Role
In this individual contributor role you will be part of the growing Qualtrics market research community working directly with some of the worlds top minds to elevate their research efforts. As a Research Manager you will play a critical role in managing and growing strategic accounts ensuring that our clients receive exceptional service and impactful research solutions that drive their success.
While this position does not involve directly managing a team you will have the opportunity to mentor junior analysts. By sharing your insights and expertise you will help cultivate their skills in market research methodologies and client engagement strategies fostering their professional growth while contributing to our overall team effectiveness.
Your focus on delivering exceptional results and nurturing client relationships will be essential as you navigate the lifecycle of impactful research projects for our strategically important clients driving both account growth and client satisfaction.
How Youll Find Success
- Establishing and maintaining trusting relationships with clients where they seek your thoughtleadership and perspective on research goals
- Delivering insights that clients leverage to make critical business decisions
- Owning a portfolio of projects independently with support from junior team members
- Managing initiatives with effective project management and exceptional organizational skills
- Delighting clients as measured by customer satisfaction and repeat business
How Youll Grow
- Opportunity to expand your project management skills gain indepth knowledge of research methodologies and enhance your leadership abilities.
- Structured Promotion Process
- Career Action Planning with Manager
- Qmobility
Things Youll Do
- Work with clients to define and document stakeholders business requirements understand key business challenges and develop the customers vision into a valuebased solution.
- Create and execute goaldriven account/program plans and provide direct oversight of assigned accounts. This includes setting clear project & timeline expectations with clients managing support assignment identifying risks & issues and overseeing execution throughout all stages of projects.
- Provide polished and timely client communication and responsive follow through on all issues actions and escalations.
- Ensure customer health and help to expand within existing accounts as program needs mature from the delivery of our key offerings.
- Provide proactive thought leadership and contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients.
- Mentor junior research staff fostering their growth and development.
What Were Looking For On Your Resume
- A minimum of 57 years within the custom Market Research industry
- Research experience with a wide array of product services brand and advertising research methodologies
- Experience leading complex research projects (from design through analysis)
- Track record of success in building customer relationships at multiple levels of a clients organization
- Analytical skills with experience in statistical modeling and analysis.
- Proficient with Microsoft suite (Excel PowerPoint) and Google suite (Sheets Slides)
- Bachelors or advanced degree in business mathematics or the sciences.
- Comfortable in a fastpace unstructured and highly competitive environment
- A proactive and resultsoriented mindset with a strong attention to detail
- Exceptional communication skills both written and verbal with the ability to present complex information clearly and persuasively to both technical and nontechnical audiences
What You Should Know About This Team
- The research services team at Qualtrics is a dynamic and clientfocused group of experts dedicated to helping our diverse clientele achieve their research objectives.
- We partner with organizations across various industries leveraging the power of the Qualtrics platform and advanced research methodologies to deliver actionable insights and drive strategic decisionmaking.
- We pride ourselves on our collaborative spirit intellectual curiosity and commitment to providing exceptional value to our clients.
Our Teams Favorite Perks and Benefits
- Worklife integration: frequent office events team outings and happy hours
- Qualtrics Experience Program: $1500 for an experience of your choosing (eligible after a year)
- Creative office design fostering innovation and collaboration
- Comprehensive benefits package (medical dental vision life insurance etc.)
For fulltime positions this pay range is for base per year; however base pay offered may vary depending on location jobrelated knowledge education skills and experience.A signon bonus and restricted stock units may be included in an employment offer in addition to a range of medical financial and other benefits based on eligibility criteria.
Required Experience:
Manager
Employment Type
Full Time
