Senior Market Research Manager, Customer Experience
Senior Market Research Manager, Customer Experience
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Job Description
What makes this role important at Ipsos
As a Senior Market Research Manager you will play a key role in building programs supporting technology initiatives and delivering strategic insights to our clients. Your work will require time management skills and keen attention to detail. Your day-to-day responsibilities will include managing CXM platform programs from implementation through to ongoing managed services support. You will work closely with your senior CXM team to ensure quality execution program value and positive account health.
Please note: this is a 12 month contracted position.
What you can expect to be doing:
- Executing all aspects of the research process from questionnaire programming and research design data collection execution big data management analysis and interpretation of results through to preparation of reports
- Liaising on a regular basis with other team members as well as other key internal operations groups if needed to ensure that accurate reliable results are delivered to client in a timely cost-efficient manner
- Building and maintaining relationships with key clients by responding to queries and providing updates per client requests in an on-going timely manner.
- Documenting work processes and creating new efficiencies to run complex tasks for large research tracking programs.
- Providing day-to-day guidance and coaching to junior team members
- May act as manager to one or more Account Managers/Research Analysts. Includes overseeing training schedule day-to-day guidance and supervision and providing feedback (both ongoing and during annual review and goal setting).
This might be the job for you if you have:
- Bachelors degree in marketing business management computer science research or related field
- Ideal candidates will have up to 5 years of quantitative market research experience
- Expertise working with customer satisfaction/experience tools and methodologies preferred
- Ability to manage multiple projects strong quantitative research project management skills
- Experience working with platforms such as Qualtrics Medallia or InMoment an asset
- Comfortable processing cleaning and manipulating large data sets
- Outspoken and ability to form and maintain significant and ongoing client relationships
- Self-starter with the ability to successfully collaborate with a virtual team
- Self-motivated analytical individual with attention to detail who strives in a dynamic deadline driven environment
- Superior organizational multi-tasking decision-making and problem-solving abilities
- Comfortable managing a demanding and multi-faceted workload
- Works well in a team environment with colleagues at all levels
If you dont meet 100% of the requirements we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization not just the one youre applying to!
Whats in it for you:
At Ipsos youll experience opportunities for Career Development an exceptional benefits package (including generous PTO healthcare plans wellness benefits) a flexible workplace policy and a strong collaborative culture.
To find out more about all the great reasons to work at Ipsos how were making an impact around the world and more about our benefits and employee programs please visit:Why Work at Ipsos CA
Commitment to Diversity
Ipsos recognizes the necessity of building an inclusive culture that values each employees individuality and diverse perspectives. For more than 40 years our mission has been to generate and analyze data about society markets brands and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos diverse employees who compile and analyze this datathey are the essence of who we are and what we do.
We are committed to providing equal opportunity to all employees creating an environment that promotes inclusion and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner in line with code of best practices concerning diversity and inclusion human rights equality and civility for every individual.
Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin protected veteran status or any other protected class and will not be discriminated against on the basis of disability.
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Required Experience:
Manager
Employment Type
Full Time
