Operations Manager
Operations Manager
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Job Description
About this role
As an Operations Manager you are at the very centre of our vision here at Medbelle. Your role is pivotal as you will ensure every treatment journey is managed diligently efficiently and professionally and ensuring that our consultants partners and patients receive the highest standard of service and support possible.
As an Operations Manager you will be a crucial part of fulfilling our mission of raising the standard of healthcare. Together with the rest of the team you will help create a new way of both managing pathways for healthcare professionals and delivering healthcare to patients in the UK and beyond.
As an Operations Manager you will be a crucial part of fulfilling our mission of raising the standard of healthcare. Together with the rest of the team you will help create a new way of both managing pathways for healthcare professionals and delivering healthcare to patients in the UK and beyond.
What you will do
- Organising and managing all aspects of our patients journeys from first contact to the moment they are discharged from our care.
- Acting as the central point of contact for our consultants partners and their admin teams ensuring they feel listened to supported and appropriately informed throughout our mutual patients treatment journey.
- Building rapport with surgeons secretaries hospitals and corporate partners to ensure continued engagement with Medbelle. Including providing positive and negative feedback both from and too these partners.
- Assist the onboarding of our partner surgeons and their admin team by introducing them to our digital structures and workflows and setting fair and competitive prices for our care packages
- Portraying Medbelle in a way that is in keeping with our brand as the highest quality care provider.
- Achieving your individual monthly KPI and productivity targets.
- Work closely with our Patient Care Complaints Resolution Partnerships and Product teams to enable an best in class patient experience.
- Continuously adhere to and improve upon our internal processes to ensure clear & regular communication efficient workflows and strong team/department cohesion.
- Continuously adhere to and improve upon our external processes with consultants partners and hospitals to drive our high standard of service value proposition forward.
Who you are
- Your command of English is nativelevel (no German skills required) and you are confident communicating professionally via phone and email
- You have at least two years of experience in Operations Logistics Executive Assistance Customer Service or Secretarial Services
- You have impeccable time management prioritisation and organisational skills
- You can balance working efficiency with a keen attention to detail
- You can remain calm and focus on the outcome for the patient in a fastpaced targetdriven environment
- You are a proactive problem solver who can find root causes develop new best practices and easily adapt your working style accordingly
- You are a selfmotivated individual who also excels in a team
What we offer
- Nilo mental health support subscription that allows each team member to have free consultations with therapists and psychologists for mental health signposting recommendations and diagnosis
- Urban Sports Club membership
- Learninganddevelopment budget
- Corporate discounts and subscriptions
- Team events and team brunches lunches and many more things
- A hybridremote working setup that allows for flexibility within the working week
- We also provide an allowance to work fully remotely for three months per year so you can work from anywhere in the world (with a stable internet connection)!
The application process
Screening: After you submit your application materials we will review them to gauge if they meet our requirements. We aim to get back to you as soon as possible.
Recruiter call: If you pass the initial screening we will be in touch to schedule an initial video call. The goal of this initial video interview is to learn more about you and what you are looking for. This call is also an opportunity for you to learn more about Medbelle and the role so that we can both evaluate if there is a mutual fit.
Onsite interview: If all goes well we will be in touch to schedule a facetoface interview with our Operations Team Lead and two other people from the team. This will allow you to show how your experience will help you contribute to the role and department.
Offer.
About us
Medbelle is building the worlds first digital hospital enabling better specialist care pathways at lower costs throughout the UK. Their custombuilt technology supports their nationwide network of most private UK surgeons and hospitals which redefines healthcare accessibility and empowers patients and clinicians alike.
- Background: Founded in 2016 and supported by 20M of funding from reputable international investors Medbelle has established itself as a European leader in elective specialist care digitalisation. Having established partnerships with organisations like Bupa HCML and HealthcareRM and working with some of the UKs leading surgeons Medbelle has supported 200k patients enabled multiple thousand surgical procedures and is quickly growing revenues.
- Mission: Make the best medical care accessible to all. In the future all patients will be treated with the support of digital hospitals: The model enables a better care experience excellent medical results and keeps healthcare affordable for patients and insurers. At a large scale Medbelle can generate costsavings that can keep better healthcare affordable and accessible even with demographic change.
- Value: UKs bestrated medical provider (NPS 88) quantified quality of care through standardised clinical outcome collection and significant cost savings for patients and health insurers.
- Model: Medbelle supports both insurers and noninsured patients in getting the best care at lower costs and with minimal admin efforts. As a techenabled care provider Medbelle provides procedures consultations and diagnostics to individual noninsured patients and insurance companies.
- Team:Leander(CEO; WHU background in tech & consulting parents are doctors)Dan(CMO; exorthopaedic surgeon and exmedical director at Bupa HBStrained)Sid(CFO; 7x PE in London at Nomura/Perella/Goldman)Luis(CTO; 20y in software dev). 48 people (39 in Berlin 9 in the UK; plan to recruit increasingly in the UK; remotefirst but with a Berlin office and regular inperson meetings in the UK)
OUR CULTURE
50 Medbellians
25 Nationalities
17 Languages
Alone you go fast together you go far: We celebrate strong individual performance but we believe that it is only the first step towards success. Extraordinary results require that talented individuals collaborate with strong opinions weakly held and with a shared commitment to do whatever is best to achieve our joint mission.
If this role our mission and our culture resonate with you then we would love to hear from you.
We are also open to general applications from extraordinary candidates.
If you want to learn more about us here are some links to get you started:
Trustpilot: Bestrated medical provider in the UK What our patients say What our team members say Medbelle we strive daily to be as inclusive as possible not just because its the right thing to do but because it makes us stronger.
We will always celebrate you for well being you!
This means all qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity or expression sexual orientation national origin genetics disability or age.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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