Technical Analyst
Technical Analyst
Posted on :
16-05-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-05-2025
Job Description
ABOUT VIAPLUS:
ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market specializing in revenue and services management solutions for the transportation industry. Our customer operations data analytics and fullfeatured singleaccount backoffice technology facilitate the highvolume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary we are committed to technical innovation and to promoting a positive mobility experience for all.
We are pioneers in the transportation transaction and mobility industry with a decade of proven global experience in providing solutions focused on the tolling and transit industries. ViaPlus is headquartered near Dallas Texas and maintains offices across the United States France India and Ireland. We are part of the global network of VINCI Concessions an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated endtoend transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.
We serve enterprises that require highvolume realtime transaction processing with the highest levels of accuracy especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship backoffice system (BOS) enables MobilityasaService (MaaS) with a one account feature that supports multimodal transportation solutions. In a rapidly changing environment ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies reduce operating expenses and maximize revenue all while providing exceptional customer service.
Learn more:
ABOUT VINCI HIGHWAYS
VINCI Highways a VINCI Concessions subsidiary is a leader in road concessions operations and mobility services. We design finance build and operate highways bridges tunnels urban roads and mobility services on a network of more than 3360 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.
More information:
PROFILE: Technical Analyst
JOB LOCATION: Carrollton TX
REPORTS TO: Technical Sales Engineer
FSLA STATUS: Exempt
JOB RESPONSIBILITIES:
The Technical Analyst will join the Commercial Sales team specializing in customer contact center technology. The ideal candidate will have a strong tolling technical background excellent problemsolving skills and a passion for improving customer interactions through technology. This position is responsible for requirement evaluation analysis response and identifying services and solutions that best fit client needs. The Technical Analyst will work under the leadership of the Technical Sales Engineer within the broader Commercial department to achieve sales goals and will play a key role in helping the team meet and exceed sales goals by ensuring the technical accuracy and relevance of proposed solutions particularly withintolling and customer service environments.
EDUCATION & EXPERIENCE:
N/A
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job the employee is regularly required to use hands and reach with hands and arms hear and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand sit stoop kneel crouch and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.
ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market specializing in revenue and services management solutions for the transportation industry. Our customer operations data analytics and fullfeatured singleaccount backoffice technology facilitate the highvolume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary we are committed to technical innovation and to promoting a positive mobility experience for all.
We are pioneers in the transportation transaction and mobility industry with a decade of proven global experience in providing solutions focused on the tolling and transit industries. ViaPlus is headquartered near Dallas Texas and maintains offices across the United States France India and Ireland. We are part of the global network of VINCI Concessions an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated endtoend transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.
We serve enterprises that require highvolume realtime transaction processing with the highest levels of accuracy especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship backoffice system (BOS) enables MobilityasaService (MaaS) with a one account feature that supports multimodal transportation solutions. In a rapidly changing environment ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies reduce operating expenses and maximize revenue all while providing exceptional customer service.
Learn more:
ABOUT VINCI HIGHWAYS
VINCI Highways a VINCI Concessions subsidiary is a leader in road concessions operations and mobility services. We design finance build and operate highways bridges tunnels urban roads and mobility services on a network of more than 3360 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.
More information:
PROFILE: Technical Analyst
JOB LOCATION: Carrollton TX
REPORTS TO: Technical Sales Engineer
FSLA STATUS: Exempt
JOB RESPONSIBILITIES:
The Technical Analyst will join the Commercial Sales team specializing in customer contact center technology. The ideal candidate will have a strong tolling technical background excellent problemsolving skills and a passion for improving customer interactions through technology. This position is responsible for requirement evaluation analysis response and identifying services and solutions that best fit client needs. The Technical Analyst will work under the leadership of the Technical Sales Engineer within the broader Commercial department to achieve sales goals and will play a key role in helping the team meet and exceed sales goals by ensuring the technical accuracy and relevance of proposed solutions particularly withintolling and customer service environments.
- Serves as part of the technical support team within the Commercial department to ensure seamless integration of technical expertise into the sales process.
- Client Proposal Requirements evaluation analysis and technical proposal writing to ensure a compliant and timely response preparation.
- Support Business Functional Operational and technical solution evaluations.
- Prepare and maintain project proposal documentation responses.
- Document the necessary collected information referring to the proposal requirements and company business practices
- Perform the analysis review and design of system features.
- Create workflow charts process diagrams test cases/plans and business requirements as needed.
- Assist with preparing technical presentations to explain our companys products or services making complex technical information accessible to nontechnical customers.
- Collaborate with commercial and marketing teams to understand customer requirements and enhance sales support strategies.
- Analyze and evaluate contact center technologies to identify areas for improvement and optimization.
- Collaborate with crossfunctional teams to implement and integrate new technologies and systems.
- Stay current with industry trends and advancements in contact center technology and modify products to meet customers technical requirements and evolving market needs.
- All other duties as assigned.
- Superior personal and interpersonal attributes (e.g. resultsoriented and performanceoriented work style creativity entrepreneurial qualities personal maturity).
- Ambitious and motivated with leadership skills but with a collaborative personality.
- High level of integrity and reliability.
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives managers end users and subject matter experts.
- Excellent analytical skills logical and structured thinking and creativity in problemsolving.
- Curiosity adaptability and the willingness to learn new processes and methodologies.
- Ability to demonstrate commitment to quality and client satisfaction.
- Ability to work independently and work effectively within a team environment.
- experience working with the end client environment preferably in banking finance or transportation/ mobility domain.
EDUCATION & EXPERIENCE:
- 35 years of experiencein a Technical Analyst or similar role ideally within acontact centerortolling system environment.
- Strong working knowledge ofcontact center technologies includingIVRACDCRM platforms andworkforce management systems.
- Experience supporting or integrating withenterprise systemsin tolling or Intelligent Transportation Systems (ITS) is a plus.
- Bachelors degreerequired; a major inTechnology Computer Science Engineering or a related field is preferred.
N/A
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job the employee is regularly required to use hands and reach with hands and arms hear and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand sit stoop kneel crouch and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.
Required Experience:
Senior IC
Employment Type
Full-Time
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