Enrollment Quality Manager (Remote)

Department: Clinical Operations

Reports To: Director of Quality (VP of Clinical Operations in interim)

Location: Remote

FLSA Status: Exempt Fulltime

Schedule: Monday to Friday

This role is 100% remote.

Summary:

Position Overview: The Enrollment Quality Manager is the driving force behind the maintenance and improvement of Lumata Healths Enrollment Quality Program. This role ensures the integrity and performance of the Enrollment team through oversight of auditing training process documentation and compliance. The Enrollment Quality Manager will work crossfunctionally to identify areas for improvement and implement solutions that enhance the accuracy consistency and efficiency of Lumatas enrollment workflows. This position reports to the Director of Quality (VP of Clinical Operations until the Director of Quality position is filled).

Essential Functions

Auditing & Oversight

• Monitor quality auditing tools and reports to ensure 100% of monthly call and process audits are completed.
• Perform audits on enrollment calls documentation and workflows for both new and tenured Enrollment Specialists.
• Provide data analysis of audit results and trends to Enrollment Managers Director of Enrollment and VP of Clinical Operations.
• Offer coaching and feedback based on audit outcomes to improve performance and adherence to enrollment standards.

Training & Development

• Collaborate with Enrollment leadership to design and improve onboarding and continuing education programs.
• Update and maintain training content within Lumatas Learning Management System (Trainual) for Enrollment modules.
• Conduct quarterly reviews and revisions of training materials to reflect current processes priorities and quality findings.

Process Development & Documentation

• Identify opportunities for process improvement based on audit results performance data and team feedback.
• Develop update and maintain process documentation and SOPs that guide the Enrollment teams operations.
• Participate as a stakeholder in projects related to program and process development.

Compliance & Program Management

• Ensure compliance with HIPAA and internal privacy standards across all enrollment activities.
• Collaborate with peers in Clinical Operations and Quality to align quality initiatives across departments.
• Support companywide adherence to HIPAA training and maintain secure compliant practices.

Required Skills

• Demonstrated success in quality assurance process improvement or training in a healthcare enrollment or contact center environment.
• Strong analytical and data interpretation skills.
• Experience with content development and managing learning systems or training programs.
• Excellent attention to detail and ability to identify actionable insights from qualitative and quantitative data.
• Highly organized and adaptable in a fastpaced evolving environment.
• Strong written and verbal communication skills.

Education and Experience

• Bachelors degree Masters degree or equivalent experience preferred.
• 5 years of experience in healthcare operations quality assurance enrollment coordination or a related field.
• Familiarity with HIPAA regulations and healthcare documentation standards required.
• Experience with CRM platforms call auditing systems or LMS tools (e.g. Salesforce Trainual) preferred.

Physical Requirements

• Must have a home office or HIPAAcompliant workspace
• Prolonged periods of standing sitting at the desk and working on a computer
• Must be able to hear speak call and virtually meet.

Work Environment

In order to perform the essential functions of this job you must have a dedicated remote workspace and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as youll be handling patient data. You are also expected to have your camera on during virtual meetings therefore you must be in a designated workspace/room for privacy.

Benefits

At Lumata Health we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees 8 paid holidays and discretionary time off (DTO). As we grow so will our benefits package. We hope youll be a part of that growth!

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance
• Employee Wellness Program

Our Culture

At Lumata we foster a dynamic inclusive and supportive remote work environment. We prioritize trust collaboration and continuous learning ensuring a healthy worklife balance.

Collaboration: Stay connected through regular team meetings and open communication.

Inclusivity: A diverse team where everyone feels welcome and valued.

Fun Culture: Engage in chats centered around health wellness celebrations and more.

Recognition: Regular feedback performance incentives and growth opportunities.

Join Lumata and be part of a forwardthinking remotefirst team where your contributions make a difference and your wellbeing is prioritized.

Diversity Creates a Healthier Atmosphere

Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability you may contact us at: (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.

We are an EVerify employer.

For more information please click on the following links:

EVerify Participation Poster: English / Spanish

EVerify Right to Work Poster: English Spanish

Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes including those submitted to hiring managers are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement we will not consider or agree to payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Disclaimer:

This job description is subject to change based on business needs advancements in regulations and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the companys goals and objectives.

The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time as needed. With the evolution of the organization and this role the responsibilities of this position may change at any time.