Senior Professional Services Consultant

About the Role:

The Senior Professional Services Consultant is a highly complex and strategic role requiring deep technical expertise business acumen and exceptional problemsolving skills. You will work closely with enterprise customers sales teams and technical stakeholders to deliver consultative solutions define strategies for product adoption and drive measurable outcomes. Success in this role requires a mix of technical depth strategic thinking and the ability to influence decisionmakers at all levels.

Key Responsibilities:

• Work with sales and channel teams to support presales efforts articulate the value proposition of Tricentis Sealights and accelerate deal closure through technical validation.

• Develop and deliver tailored product demonstrations focusing on Quality Intelligence and Test Optimization addressing customer pain points and business needs.

• Lead discovery calls to assess customer topology identify challenges and architect the most suitable Tricentis SeaLights solution based on their environment and objectives.

• Act as a technical advisor in deploying and integrating Tricentis SeaLights with enterprise DevOps ecosystems guiding customers through best practices troubleshooting and performance optimization.

• Work closely with customers during the onboarding phase to implement or oversee the implementation of the recommended solution ensuring a smooth integration into their DevOps ecosystem.

• Provide ongoing guidance respond to customer inquiries troubleshoot reported issues and gather feedback to drive continuous improvement.

• Design customerspecific strategies that drive successful adoption demonstrating measurable business impact and expanding Tricentis SeaLights usage across teams and departments.

• Partner with enterprise customers to define and implement test optimization strategies ensuring alignment with business goals and software development processes.

• Engineer creative solutions for technical and processrelated challenges working within enterprise constraints to drive successful outcomes.

• Contribute to the development and refinement of best practices frameworks and methodologies for scalable and repeatable customer success.

• Act as a coach and mentor for individual contributors within Professional Services and Customer Success fostering knowledgesharing and skills development.

• Work with Product Engineering and Customer Success teams to provide customer feedback influence roadmap decisions and enhance overall user experience.

• Represent Tricentis as a trusted advisor in industry discussions webinars and customer workshops positioning the company as a leader in software quality intelligence.

Who You Are:

• A highly technical and strategic consultant with experience insoftware development DevOps test automation or quality engineering.

• Skilled at translating complex technical concepts into clear compellingbusiness valuefor enterprise stakeholders.

• Adept at working infastpaced highstakes environmentswith the ability to navigate ambiguity drive clarity and deliver results.

• Passionate about solvingcomplex customer challenges optimize processes and driving measurable success.

• An excellent communicator capable ofinfluencing senior executives engineering leaders and developersalike.

• A critical thinker and problem solver with a curious analytical mindset.

• Committed to continuous learning and innovation always seeking ways to motivate and excel.

• Open to feedback coachable and adaptable thriving in collaborative and evolving environments.

• A strong team player and mentor capable of elevating those around you while also driving individual contributions.

• Creative and innovative bringing fresh perspectives to problemsolving and customer engagements.

Required Qualifications:

• 35 years of experience in Professional Services Solutions Architecture or Technical Consulting preferably within enterprise software.

• Deep understanding ofDevOps CI/CD test automation and software quality practices.

• Familiarity with containerization & cloud platforms (Docker Kubernetes AWS GCP Azure).

• Handson experience with one or more programming languages:Java JavaScript Python .Net or GOLang.

• Familiarity with modern DevOps tools (Jenkins GitHub Actions Azure DevOps GitLab CI/CD etc.).

• Ability todesign present and execute complex implementation strategiesfor enterprise customers.

• Strong presentation and storytelling skills with experience delivering executive briefings and technical demos.

• Experience working inSaaS environmentsand engaging with enterprise customers at scale.

Tricentis Core Values:

At Tricentis we strive for success while inspiring those around us by knowing what we need to achieve and how we will achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Demonstrate SelfAwareness: Own your strengths and limitations.

• Finish What We Start: Do what we say we are going to do.

• Move Fast: Create momentum and efficiency.

• Run Towards Change: Challenge the status quo.

• Serve Our Customers & Communities: Create a positive experience with each interaction.

• Solve Problems Together: We win or lose as one team.

• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We offer:

• Market competitive salary successoriented commission / bonus

• Supportive and engaged leadership team.

• Career path and professional & personal development.

• 401(k) / pension plan full benefits package available.

• Hybrid work environment.

• Personal and professional development.

• And more!

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran.