Dealer Services Implementation Specialist
Dealer Services Implementation Specialist
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 42500 - 55000
Vacancy
1 Vacancy
Posted on :
16-05-2025
Job Description
The work we do has an impact on millions of lives and you can be a part of it.
Wehelp protect our customers against lifes ofwhere you work within thecompany youll behelping provide protection and peace of mind when our customers need it most.
The Senior Dealer Services Implementation Specialist is pivotal in managing the setup and ongoing modifications of dealer product and rate portfolios. This role involves strategic collaboration with Accounting Risk Sales Sales Support and Development teams requiring technical expertise and comprehensive systems knowledge across multiple administrative platforms. Key focus areas include meeting service level agreements (SLAs) maintaining highquality standards and providing leadership and analytical support.
Key Responsibilities:
- Quality Assurance:Verify new business and change requests to meet customer specifications and requirements with high quality and within SLA.
- Fee Implementation:Implement fee structures as requested by sales agents or dealers to ensure accurate consumer charges at the time of service contract sale.
- Contract Programming:Program and implement contract forms approved by the state and lender as identified by the Product department.
- Rate Programming:Program and implement reserve rates approved by the state as identified by the Risk Management department.
- CrossFunctional Collaboration:Work with crossfunctional departments for large complex or exception requests to ensure system capabilities meet customer expectations.
- Service Level Management:Meet department service levels and customer quality standards.
- Quality Control:Review quality control after new setup or dealer change to ensure it meets customer expectations.
- Training & Documentation:Provide training and documentation of procedures to new and current team members and address daily inquiries from employees both within and outside the team.
- Risk Mitigation:Understand endtoend processes through crossfunctional teams to predict and mitigate customer and financial risks.
- Dealer Launch Support:Support dealer launches to ensure successful sales implementations.
- Escalation Assistance:Offer escalation assistance to Web Support Sales Operations Contract Processing Accounting and Sales for troubleshooting reported customer issues.
- Management Support:Support various levels of management regularly meeting with managers to provide support and stay connected to management activities and decisionmaking processes. Report any issues or trends to managers.
Skills Abilities Knowledge Required:
- Ability to multitask in a fastpaced environment including changing directions and adjusting priorities frequently.
- Promote team productivity quality and customer experience.
- Analytical problemsolving and decisionmaking skills.
- Demonstrate customer service excellence.
- Identify continuous improvement opportunities and benefits.
- Work with crossfunctional teams and encourage collaboration.
- Effectively conduct and facilitate meetings.
- Strong interpersonal skills.
- High aptitude for problemsolving and data analysis.
- Exceptional written and verbal communication skills.
- Excellent organizational skills.
- Proficiency in MS Word Excel SharePoint MS Teams and Outlook.
Qualifications:
- Bachelors Degree or equivalent work experience.
- Minimum of 3 years of relevant experience in Systems Implementation Management Quality Assurance or similar roles.
- Comprehensive working knowledge of key Asset Protection Division products and contract process flows preferred.
$42500 $55000 a year
Protectives targeted salary range for this position is $42500 to $55000. Actual salaries may vary depending on factors including but not limited to job location skills and experience. The range listed is just one component of Protectives total compensation package for employees.
This position also offers additional incentive opportunitiesthrough an annual incentive plan based on individual and Company performance.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health dental and vision insurance we support emotional wellbeing through mental health benefits and an employee assistance balance is important and Protective offers a variety of paid time away benefits (e.g. paid time off paid parental leave shortterm disability and a cultural observance day).The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts a pension plan and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards Protectives platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Companys benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability please email. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting retaining and growing an inclusive workforce.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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