Office Supervisor

Location: Bessemer AL

Shift:Monday Friday 7:30 am 4:30 pm

What you will do:

• Responsible for leading a team of associates to achieve a variety of goals including productivity problem resolution outstanding customer service employee relations (motivation and development) and maintaining a safe work environment.

• Coordinates and directs administrative support functions for the facility and customer.
• Arrange loads for dispatch and make necessary system updates in accordance with departmental policies.
• Ensure accurate and timely reporting to the customer.
• Ensure accurate and timely communication to the carriers/brokers.
• Collaborate with the operations manager in daily load planning.
• Process customer orders in a timely and accurate manner according to customer requests.
• Ensure appropriate CSR staffing for all shifts is met.
• Must become a systems super user and drive efficiencies through systemic improvements.
• Interviewing hiring and training associates; planning assigning and directing work; appraising performance; rewarding and Corrective Action; addressing complaints and resolving problems.

• Understands and communicates company division and department procedures and requirements.
• Understands and interprets customer requirements and provides appropriate training reports and/or service.
• Coordinates all special projects and acts as a liaison between the customer and Saddle Creek personnel.
• Solicit feedback and modify actions as appropriate to continually focus on improvements of his/her processes in order to ensure the customers needs are met for highquality costeffective logistics services.
• Extensive contact with the customer as well as vendors and will need to communicate verbally and in writing with a professional and positive attitude.

• Effectively utilizes SCCs and customer software systems
• Ensure exceptional customer service key performance indicators
• Maintain a clean professional and safe working environment by meeting or exceeding SCLS corporate safety goals
• Promote constant and measurable improvement; teach and enforce SCLS Quality Policy at all times
• Effectively communicate SCLS goals expectations areas for improvement and successes to associates

• Conduct annual performance reviews for all staff within the department

Our ideal candidate would have

• Associates degree and at least four (4) years of supervisory experience OR High School Diploma/GED (required) and at least six (6) years of supervisory experience. All supervisory experience is ideally performed in an office or warehouse environment.
• Intermediate proficiency in Microsoft Office (Word Excel PowerPoint) internet webbased and jobspecific software applications

• Demonstrated leadership skills to influence department and implement and manage change
• Ability to develop and use collaborative relationships to accomplish work goals by listening sharing ideas and appreciating others efforts
• Identify and understand issues problems and opportunities; possess solid judgment problemsolving and decisionmaking skills
• Ability to function in a highstress environment while focusing on the operational goals
• Ability to plan organize and manage multiple projects and set priorities

• Ability to build a cohesive team that exemplifies SCLS values and operates to support SCLS mission statement
  

It would be even better if you have

• A bachelors degree and at least two (2) years of supervisory experience in a warehouse environment.
• Lean Six Sigma and/or continuous improvement training and experience

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