Senior Engineer - Collaboration Service

Job Title: Senior Engineer Collaboration Service

GCL: D2

Introduction to role:

Are you ready to make a difference in a worldleading pharmaceutical company that operates across more than 100 countries As a Senior Engineer in our Collaboration Service team youll be at the forefront of supporting and maintaining a vast infrastructure that spans continents. Dive into a dynamic environment where your expertise will directly impact our ability to develop lifechanging medicines.

Accountabilities:

• Monitor alerts and handle service requests efficiently.
• Diagnose and resolve P3 & P4 enduser related incidents.
• Build and deploy servers and other infrastructure services.
• Conduct initial triaging and remediation for P1 & P2 incidents raising when necessary.
• Manage incident queues and create & implement change requests.
• Fulfill requests for standard changes including server builds and service catalogue items.
• Create and update Known Error documentation.

Essential Skills/Experience:

• Bachelor Degree or equivalent with 6 to 9 years Operational experience.
• Experience in managing Incidents Problems changes and capacity management aspects.
• Demonstrated ability handling large number of incidents via. Any ITSM tool.
• An ability to work effectively in a matrix organization is essential.
• A selfstarter with high levels of drive energy resilience and a desire for professional excellence.
• MS Office 2016 and the version lifecycle of these products
• Exchange O 365 suites of products deployment and migrations
• Exchange O365 account administration troubleshooting
• Exchange calendar/shared folder permissions and delegation.
• Perform/create queries and user account
• Migrations Mailboxes Public Folders User Profiles
• Microsoft Azure administration adds moves and changes
• Troubleshoot/resolve raised Help Desk issues relating to O365
• Managing MS teams & Troubleshoot/resolve the realtime issues

Desirable Skills/Experience:

• DiplomaBachelors degree
• Multi years of work experience in Technical teams working in Shifts.
• ITIL Certification and any one technical certification

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire lifechanging medicines. Inperson working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

At AstraZeneca youll be part of a team that combines ground breaking science with leading digital technology platforms. Our work has a direct impact on patients empowering the business to perform at its peak. We foster an environment where innovation thrives enabling you to explore new solutions and tackle challenges that have never been addressed before. With a commitment to transforming lives through data analytics AI machine learning and more youll be joining us at a crucial stage in our journey to become a digital and dataled enterprise.

Ready to take the next step Apply now and be part of our mission to disrupt the industry and change lives!

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industryleading skills. We believe that the more inclusive we are the better our work will be. We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics. We comply with all applicable laws and regulations on nondiscrimination in employment (and recruitment) as well as work authorization and employment eligibility verification requirements.