Tenant Services Representative
Tenant Services Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Tenant Services Representative
Boro Park Brooklyn NY
60k annually
Full time MTh: 95 F: 12:30/1:30; in person;
Job Summary
As the Tenant Services Representative youll play a key role in keeping our properties running smoothly and our tenants satisfied. Youll support daytoday operations across leasing tenant relations maintenance coordination and complianceensuring we stay organized responsive and ahead of the game.
This is a great role for someone whos detailoriented a strong communicator and passionate about providing excellent service in a fastpaced environment.
What Youll Be Doing
Daily OperationsKeep our Vacancy Sheet current with moveins moveouts deposits and updated tenant info
Manage tenant communications through phone email and our online portal
Process tenant applications onboarding and offboarding in Rent Manager
Post rent charges issue statements record payments and handle deposits
Review and update online listings to ensure accuracy and visibility
Flag and discuss slowmoving units with the Property Manager to adjust strategy
Oversee communication with brokers on listings and tenant placements
Prepare and issue new leases lease renewals and voucher paperwork
Track and support collections including communicating with tenants in arrears
Record violations monitor status and help facilitate resolution
Process maintenance tickets and keep tenants updated on status
Schedule and track preventative maintenance
Support compliance tasks like inspections filings and required registrations
Manage parking assignments and records
Who Were Looking For
We want someone who lives our core values every day:
Respectful Positive collaborative and receptive to direction
Unpretentious Genuinely confident and grounded
Honest Communicates clearly and follows through with integrity
Focused Strategic in execution and always thinking one step ahead
ResultsOriented Accountable and driven to get things done
In addition to that youll need:
Strong written and verbal communication skills
A customerfirst mindset and confidence on the phone with a diverse tenant base
Great organizational skills and close attention to detail
The ability to learn quickly adapt to changing needs and follow through
This role is perfect for someone looking to grow in property management enjoys variety in their day and takes pride in keeping things running behind the scenes.
Required Experience:
Unclear Seniority
Employment Type
Full Time
