Dispatcher
Dispatcher
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-05-2025
Job Description
Job Title:Dispatcher ECS Sunrise Bus Transportation
FLSA: Hourly Non Exempt
Department:School Bus Transportation
Location:Stratford CT
Reports To:Regional Manager/Director of Operations
Job Type:FullTime
Sunrise Transportationhas been partnering with school districts for over 30 years to provide bestinclass transportation to students in the Northeast and Midwest with an emphasis on students with special needs. We are not just a bus company; we are a bright spot in our passengers day! We are committed to safety trust reliability transparency attentiveness and a sense of family. You can count on us to be one of the most efficient in the industry and to elevate transportation beyond whats expected.
HOW YOU WILL MAKE AN IMPACT:
We are not only looking for amazing team members who will help us in the mission to move our children forward but want someone who wants to move their career! We are currently looking for a Dispatcher who will coordinate the operations of the bus fleet and other vehicles. You will be accountable for establishing and maintaining positive effective working relationships with transportation employees school staff parents and the community.
We are not only looking for amazing team members who will help us in the mission to move our children forward but want someone who wants to move their career! We are currently looking for a Dispatcher who will coordinate the operations of the bus fleet and other vehicles. You will be accountable for establishing and maintaining positive effective working relationships with transportation employees school staff parents and the community.
What well trust you with:
Developing bus routes and maintaining contact with drivers throughout the day.
Collaborating with management to modify daily routes to accommodate the needs of clients.
Acting as a communication liaison with drivers on the road and answering incoming phone calls from parents drivers districts and schools
Cultivating strong relationships with drivers and customers to reduce the stress that comes with lastminute schedule changes.
Monitoring any sudden route changes or road construction issues and working with drivers to establish new routes for timely pickup/drop off.
Planning scheduling and assigning driver personnel for transportation vehicle operations.
Dispatching while coordinating routes and stops for student rides.
Receiving and dispatch routes and tracking/updating call logs and data
Keeping clear and accurate records
Delivering superior customer service to all internal and external customers.
Other duties as needed to get the work done successfully.
What matters most for this role:
You have a strong knowledge of the roadways throughout the immediate area.
Completed a High School diploma/GED.
Ability to obtain a CDL with P&S endorsement is desired but not required.
2 years of transportation experience is desired but not required.
Willingness to work in a diverse organization with many highpressure situations.
You learn quickly and have professional written and oral communication skills.
Ability to sit/or stand for long periods of time.
Competencies:
Intermediate Excel skills (e.g. pivot tables IF functions)
Prioritize and organize work well under stress meet deadlines.
Switch tasks frequently and as needed while waiting on data to complete next steps.
Work flexible hours as required to meet deadlines.
Adapt to constant change.
Willing to learn new things and embrace new responsibilities.
Research skills
Communicate effectively inperson and via telephone/email.
Great attention to detail
Positive attitude and solutionsoriented
These duties may vary somewhat depending on the size and structure of the school district as well as specific local regulations and operational needs. However they generally encompass the core responsibilities of a school bus dispatcher.
Scheduling and Dispatching:Coordinate and schedule school bus routes and drivers to ensure timely and efficient transportation of students to and from school extracurricular activities and other events.
Communications:Serve as the primary point of contact for bus drivers school administrators parents and transportation staff. Communicate route changes delays and other pertinent information effectively and promptly.
Routing and Planning:Develop efficient bus routes based on factors such as student population geographical considerations traffic patterns and safety regulations. Adjust routes as needed to optimize efficiency and accommodate changes in enrollment or road conditions.
Monitoring and Supervision:Monitor the progress of bus routes using GPS tracking systems or other monitoring tools. Respond promptly to any issues or emergencies that arise during transit coordinating with drivers and emergency services as necessary.
Safety Compliance:Ensure that all buses and drivers comply with safety regulations and standards established by federal state and local authorities. Conduct regular inspections of buses and equipment to identify and address any maintenance or safety concerns.
Documentation and RecordKeeping:Maintain accurate records of bus routes driver schedules maintenance activities and other relevant information. Prepare reports as needed for school administrators transportation officials and regulatory agencies.
Training and Support:Provide training and support to bus drivers on topics such as route navigation student management emergency procedures and safety protocols. Address any performance issues or concerns through coaching feedback and disciplinary action if necessary.
Customer Service:Handle inquiries and concerns from parents students and school staff regarding transportation services. Address complaints or issues promptly and professionally striving to ensure a positive experience for all stakeholders.
Emergency Response:Develop and implement emergency response plans for situations such as accidents inclement weather or other crises. Coordinate with relevant authorities school officials and emergency responders to ensure the safety and wellbeing of students and staff.
Collaboration:Work collaboratively with other members of the transportation department as well as school administrators teachers and support staff to coordinate transportation services effectively and support the overall mission of the school district.
What we will offer:
Sunrise Transportation strives to enrich the lives of our team and offers a variety of health and wellness benefits to eligible employees. Alongside offering paid time off we encourage an environment that celebrates continuous learning and development.
EQUAL OPPORTUNITY EMPLOYER
Sunrise is committed to creating a diverse environment and is proud to be an equalopportunity employer. We recruit employ train compensate and promote regardless of race religion color national origin sex disability age veteran status and other protected statuses as required by applicable law. We want a diverse mix of talented people who want to join us stay with us and do their best work.
EQUAL OPPORTUNITY EMPLOYER
Sunrise is committed to creating a diverse environment and is proud to be an equalopportunity employer. We recruit employ train compensate and promote regardless of race religion color national origin sex disability age veteran status and other protected statuses as required by applicable law. We want a diverse mix of talented people who want to join us stay with us and do their best work.
Employment Type
Full Time
Key Skills
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