Dispatcher
Dispatcher
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
3years
60000 - 80000
1 Vacancy
Job Description
- Monitor and triage all incoming service requests via email phone and our ticketing system (HaloPSA)
- Prioritize and categorise tickets according to impact and urgency
- Assign tickets to the appropriate technician based on skill set availability and workload
- Follow up on ticket progress to ensure timely updates and resolution
- Maintain accurate detailed documentation of tickets time entries and communications
- Communicate clearly and professionally with clients regarding updates and scheduling
- Identify recurring issues and assist in documenting internal support processes and procedures
Requirements
- Fluent professional-level English with strong written and verbal communication skills
- High attention to detail and excellent organizational skills
- Ability to multitask and work in a fast-paced remote environment
- Prior experience in a service coordination or help desk role (MSP experience a plus)
- Familiarity with documenting internal processes and standard operating procedures
- Experience with PSA systems (HaloPSA preferred) and common IT support tools
Fluent, professional-level English with strong written and verbal communication skills High attention to detail and excellent organizational skills Ability to multitask and work in a fast-paced, remote environment Prior experience in a service coordination or help desk role (MSP experience a plus) Familiarity with documenting internal processes and standard operating procedures Experience with PSA systems (HaloPSA preferred) and common IT support tools
Employment Type
Full Time
