Customer Service Representative
Customer Service Representative
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Job Description
- 401(k)
- 401(k) matching
- Paid time off
Position would be responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers insurance carriers and fellow employees while conducting specific service and marketing activities.
Benefits/Perks
- Competitive Pay
- Professional Development
- Job Stability in a growing industry
- Provide service to existing clients related to insurance policies taking payments obtaining information answering questions researching information and providing documentation.
- Provide support to agents by obtaining customer information entering customer information into rating systems and forms.
- Create new customer welcome letters and information.
- Maintain company management system by adding new customers updating customer changes creating and generating customer lists. Maintain records of customer interactions and transactions recording details of inquiries comments and actions taken in the agency management system.
- Researching agency management system capabilities and training staff.
- Create new customer files and editing existing customer files.
- Create and run customer mailings.
- Maintain office supplies.
- Set appointments and/or client calls to support a producer reviewing existing policies.
- Updating website and social media.
- Collaborate with team members mentor staff and participate in formal and informal meetings as needed.
- Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
- Possess a sense of urgency attention to detail organization multi tasking and follow up skills and the ability to handle difficult situations with customers and solve problems without direct supervision.
- Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency including agency management systems rating tools and carrier website navigation.
- Hold a high school diploma and have work experience in retail or similar.
- Proficient in social media.
YOUR FUTURE as an Independent Insurance Agent Starts Here
If youre looking for a career that offers flexibility job stability competitive compensation and more then youve come to the right place! Working with an independent agency is a great career choice.
Independent insurance agents protect our customers by providing home auto business life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.
The demand for insurance professionals is growing every day! Is this career right for you
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
