Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee Countrywide Hospitality LLC. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
The Front Desk is the shining star of our guest experience mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a welloiled machine. We are seeking qualified candidates to be the face of our Newly Built Aloft Hotel near DFW Airport.
Customer Service Excellence: Provide outstanding service to guests maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication: Effectively convey information and ideas and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
ProblemSolving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability: Manage multiple tasks efficiently including handling reservations checkins and checkouts.
Financial Skills: Work with and understand financial information performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred.
Familiarity with hotel management software and Microsoft Office suite.
This company is an equal opportunity employer.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
