Dispatcher - Routing Analyst
Dispatcher - Routing Analyst
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Job Description
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability or veteran status.
Waste Management (WM) a Fortune 250 company is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence professionalism and financial strength. WM serves nearly 25 million customers in residential commercial industrial and municipal markets throughout North America through a network of collection operations transfer stations landfills recycling facilities and wastebased energy production projects.
I. Job Summary
Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential commercial and rolloff lines of business. Handles incoming service orders directs drivers and resolves service issues. Interacts with customers that includes Waste Management customer service sales and operational staff (i.e. Route Managers Mechanics etc.). Uses Waste Management proprietary software to manage same day ticket routing as well as preparing all routes for the next day. Shifts vary with the potential for overtime and Saturday hours depending on each Market area dispatch center needs. Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for.
LOCATION: Candidate MUST live local to the Lodi office.
SCHEDULE: Tuesday Saturday. Hours TBD
II. Essential Duties and Responsibilities
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Proven experience in dispatching route planning and logistics management.
- Strong analytical skills with experience using data to improve efficiency and performance.
- Familiarity with route optimization software and logistics tools.
- Ability to troubleshoot and resolve logistical challenges quickly.
- Dispatches drivers to calls as they are received using information on customer needs drivers locations and loads and daily factors to balance cost and customer satisfaction.
- Works with sites and the service department to optimize routes based on needs of the customer.
- Determines the daily level of driver staffing to provide best mix of responsiveness and productivity.
- Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion.
- Handles fields incoming calls and emails from customer service and sales department; manages requests for all pickup or delivery on any container movement within the Market area.
- Initiates communication to customers while drivers are onsite/location resolving pickup and other issues delaying the service.
- Troubleshoots and resolves potential delivery and pickup problems before they result in service issues.
- Ensures sameday service on missed pickups by managing the routing for all routes and tracking driver movement in the field.
- Issue Resolution: Actively address any routing or servicedisruptions providing solutions to keep operations on track and reduce delays.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education/Experience
- Education: High School Diploma or G.E.D (accredited).
- Experience: Six (6) months of relevant work experience with working in a team setting with the ability to communicate to several areas effectively. Multitasking in a fastpaced work environment with excellent organizational skills.
B. Certificates Licenses Registrations or Other Requirements
- None required.
C. Other Knowledge Skills or Abilities Required
- Computer skills with ability to handle multiple programs and systems.
- Must be able to communicate effectively and professionally via email telephone and 2way devices.
- Must have the desire and ability to learn Waste Management proprietary software applications.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding machine operation etc.) most of the work day;
- Required to exert physical effort in handling objects less than pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts burns exposure to toxic chemicals etc.) rarely;
- Required to be exposed to physical environment which involves dirt odors noise weather extremes or similar elements rarely;
- Normal setting for this job is: office setting.
The expected base pay rate for this office/onsite or hybrid position is $24.63. This rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work location.
Benefits
At Waste Management each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for please click Apply.
Required Experience:
IC
Employment Type
Full-Time
