Helpdesk Engineer
Helpdesk Engineer
Posted on :
16-05-2025
Employer Active
1 Vacancy
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Job Description
P1C3TSTSJDHelp Desk Lead (T2)We are seeking a Help Desk Lead to provide firstline IT support to users by troubleshooting technical issues responding to service requests and maintaining IT systems. The ideal candidate has excellent problemsolving skills strong technical knowledge and a customerfirst technical support via phone email chat or in hardware software and network issuesInstall configure and update operating systems & applicationsMaintain user accounts and permissions in Active DirectoryAssist with password resets email issues and printer troubleshootingDocument issues solutions and IT processes in a ticketing system (ServiceNow JIRA Zendesk etc.)Guide users on best IT practices and security policiesEscalate complex issues to higherlevel support teamsAssist with hardware setup device imaging and asset managementPerform basic network troubleshooting (WiFi VPN IP configurations)Knowledge of security best practicesStrong ITSM knowledge project management skillsRequirements: Education: Associate or Bachelor degree in IT Computer Science or related field (or equivalent experience)Experience: 5 years in IT support with leadership experienceCertification CompTIA A CompTIA NetworkTechnical Skills:Windows macOS Linux troubleshootingMicrosoft 365 Google Workspace Outlook TeamsActive Directory password resets account managementNetworking basics (TCP/IP DNS VPN WiFi DHCP)Ticketing systems (ServiceNow JIRA Freshdesk Zendesk)Remote support tools (TeamViewer AnyDesk Remote Desktop)Soft Skills:Strong verbal communication and customer service skillsAbility to multitask and prioritize ticketsAbility to own tickets from creation to resolutionAbility to lead and mentor other team membersAnalytical and problemsolving mindsetTeamoriented and eager to learnNice To Have:Certification(s) HDI Desktop Support Technician ITIL v4 AWS CLFCO1 AWS CLFCO2 AZ104 Mandatory SkillsCompTIA A CompTIA NetworkWindows macOS Linux troubleshootingMicrosoft 365 Google Workspace Outlook TeamsActive Directory password resets account managementNetworking basics (TCP/IP DNS VPN WiFi DHCP)
Employment Type
Full-Time
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