Customer Service Representative (Russian)
Customer Service Representative (Russian)
Posted on :
16-05-2025
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1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard a Customer Service Representative for online video sharing and social media platforms for their Lisbon office.
Position: Customer Service Representative
Location: Lisbon Portugal
Employment type: Fulltime
DUTIES AND RESPONSIBILITIES:
- Handle and resolve escalated inquiries or appeals from users or clients regarding decisions affecting their products or services.
- Translate complex technical or policyrelated issues into clear concise communications across email chat and support platforms.
- Perform thorough research and apply critical thinking to deliver accurate and policyaligned resolutions.
- Communicate effectively and demonstrate strong subject matter expertise to advocate for user or stakeholder perspectives.
- Review organize and update userfacing content and documentation to ensure clarity consistency and accuracy.
- Understand and explain advanced technical concepts and terminology in a way that is accessible to nontechnical audiences.
- Proofread and edit written materials to maintain a high standard of quality and professionalism.
- Work collaboratively with team members and crossfunctional stakeholders to resolve complex or highpriority issues.
REQUIREMENTS:
- Native or fluent in Polish (C1 level) with strong proficiency in both written and spoken communication as well as English fluency (B2).
- 12 years of experience in a technical support customer service or user engagement role.
- Bachelors degree or equivalent practical experience
- Proven ability to communicate effectively in writing and support customerfacing interactions.
- Strong analytical and troubleshooting skills with a proactive solutionoriented approach.
- Familiarity with technical platforms tools or policies relevant to the role.
- Excellent verbal and written communication abilities.
- Ability to succeed in a dynamic environment with shifting priorities and tight deadlines.
- Works well in team settings and across functions to achieve shared goals.
- Skilled in managing multiple tasks priorities and communication channels efficiently.
- Demonstrates understanding of user or client perspectives and delivers thoughtful supportive solutions.
OFFER:
- Portuguese employment contract
- If you are working on a Portuguese public holiday you will get a compensation day that you can spend later
- Holiday entitlement with 22 days per year
- 40 Hours per week (8 hours per day with an additional lunch break hour) on
a rotational shift pattern Monday to Friday from 7AM7PM - Be part of a dynamic multilingual multicultural and creative team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- Accommodation in a single room in one of the shared company apartments for international candidates
- Free Portuguese classes water sports activities soft trekking and much more
Employment Type
Full Time
Key Skills
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