Systems Engineer - Lichfield

Objective and Purpose

The System Engineer implements technical customer solutions on a Customer Site.

Key Tasks and Responsibilities:

Deliver activities as part of Ascom Professional Services incl. analysis of requirements design installation commissioning and handover of customer solutions

Work on projects to implement technical customer solutions that integrate with existing systems:

Implement systems according project description

Do an intake of work onsite for project definition when needed

Execute small installation tasks on small projects where the task is too small to assign a separate installation engineer

Report frequently on project progress to the project manager / Engineering manager

Instruct customer on the use of the system/solution when needed

When needed take on project responsibility for smaller projects including requirements analysis design installation commissioning and hand over of customer solutions (smaller is defined as max. 1 external party less than 15K)

Proactively collaborate with customers onsite and provide consultancy that help customers to identify best possible additions/options that the customer will benefit from

Accountable for the performance of customer satisfaction and lead time of assigned project task KPIs

Demonstrate and maintain own expertise on latest technologies and methods through successful completion of training

Establish good documentation standards to preserve the traceability and serviceability of delivered products and solutions

Interface with customers and peers to collect information needed to perform professional services.

Essential:

A relevant technical qualification in electrical engineering electronic engineering telecommunications or a IT related discipline (e.g. HNC/HND Apprenticeship Certificate).

Demonstrable experience in the installation commissioning and faultfinding of technical systems on customer sites.

Proven ability to work independently and as part of a team with strong problemsolving skills.

Excellent communication and interpersonal skills with the ability to explain technical concepts to nontechnical users. Full UK driving license and willingness to travel to customer sites across the UK.

Proficiency in using IT tools and software for documentation and reporting.

CSCS (Construction Skills Certification Scheme) card or equivalent site access certification Disclosure and Barring Service (DBS) check

Desirable:

Specific experience with nurse call systems within longterm care and healthcare environments (e.g. knowledge of relevant standards HTM 0803).

Experience with pager and DECT (Digitally Enhanced Cordless Telecommunications) systems ideally within commercial settings.

Familiarity with IPbased technology and network configuration (e.g. basic understanding of TCP/IP network switches).

Experience working with Ascom bespoke software platforms (specific product knowledge will be advantageous).

Knowledge of relevant UK regulations and safety standards. Manufacturerspecific training or certifications in nurse call pager or DECT systems.

Familiarity with server operating systems (e.g. Windows Server) and database management systems (e.g. SQL) for software installation and system configuration

Work Experience Essential:

Minimum of 23 years of experience in a field service installation or commissioning role ideally working with electronic communication systems.

Handson experience with the physical installation wiring and termination of system components.

Proven track record of successfully commissioning systems onsite including configuration and testing to meet specifications.

Experience in diagnosing and resolving technical faults efficiently and effectively both hardware and software related.

Experience in providing onsite training and handover to endusers.

Work Experience Desirable:

Specific experience commissioning IPbased nurse call systems in hospitals care homes or similar environments.

Experience commissioning DECT or paging systems in commercial buildings hotels or industrial sites.

Prior experience working with Ascom nurse call pager or DECT systems.

Experience with remote diagnostics and support.

Experience creating site reports and documentation.

Experience working directly with clients managing expectations and ensuring customer satisfaction.

In exchange we can offer you:

A competitive Pension Scheme

A Benefits Platform with access to discounts with Retailers Gyms etc

Life Assurance at 8 x Basic Salary

24 days Annual leave in 1st Year rising to 28 within 5 years

Access to a 24/7 free & confidential Employee Assistance Programme