Operations Manager
Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job description
About our client:
Our client is a leading real estate team of 4 agents dedicated to providing exceptional services to our clients. With a strong reputation for excellence and a commitment to professionalism we strive to deliver outstanding results in the dynamic Kingston Market.
Job Description:
We are seeking an experienced and motivated Operations Manager to oversee our daily operations and help expand our team. The ideal candidate will have a strong background in real estate operations excellent leadership skills and a passion for team development. This role is crucial in ensuring the smooth functioning of our team while identifying and implementing strategies for growth.
Key Responsibilities:
1. Team Management:
o Supervise daily operations and support a team of 4 agents.
o Foster a positive and productive team culture through effective communication and collaboration.
2. Operational Efficiency:
o Develop and implement operational processes and procedures to improve efficiency and effectiveness.
o Monitor and manage team workflows ensuring timely execution of tasks and projects.
3. Strategic Growth:
o Collaborate with leadership to identify growth opportunities and recruitment strategies.
o Assist in onboarding and training new agents to ensure they are equipped for success.
4. Client and Vendor Relations:
o Build and maintain relationships with clients vendors and partners to support business growth.
o Oversee the management of client databases and ensure high levels of client satisfaction.
5. Budget and Financial Management:
o Assist in budgeting and financial forecasting for the team.
o Monitor expenses and ensure operations stay within budget.
Tasks May Include:
Helping agents achieve their goals and overall success
Creating prospecting plans each week for all agents
Confirm all deal paperwork uploaded to FUB Prepare and upload all firm trades/commissions
Track Admin s and Media s hours & confirm invoices
Create and manage all systems for seller buyer client database management lead generation tracking lead followup and all office administration
Coordinate the purchase of any office equipment marketing materials and any other businessrelated supplies and materials (ie. CMA binders closing gifts branded pens listing boxes etc.)
Manage expenses in spreadsheet Approve all bills and invoices to be entered into team accounting system and payments
Plan and organize events Oversee all marketing and advertising and its relation to our budget
Assist with the preparation of any meeting or project material
Qualifications:
Bachelor s degree in Business Administration Real Estate or a related field (preferred).
Minimum of 35 years of experience in operations management preferably in the real estate industry.
Strong leadership and teambuilding skills.
Excellent organizational and multitasking abilities.
Proficient in real estate software and CRM systems. Knowledge in Follow Up Boss would be preferred but not mandatory.
Exceptional communication and interpersonal skills.
Ability to analyze data and make informed decisions.
Operations & Sales Assistant We are looking for a highly organized and process-driven Operations & Sales Assistant to support our growing team. This role is ideal for someone with experience in operations, process optimization, and systems creation, who thrives in a fast-paced environment and is eager to improve efficiency across multiple departments. The ideal candidate will take of operational workflows, streamline onboarding/offboarding processes, and reporting and administrative functions to support our agents and leadership team. What s Involved Operational Process & Systems Management Evaluate, document, and refine onboarding, offboarding, and agent support processes improve efficiency. Create and implement standard operating procedures (SOPs) for key administrative and sales support functions. Optimize use of technology tools such as Trello, Follow-up Boss, Broker Wolf, DotLoop, and CRM systems to enhance workflow automation. Agent Support & Onboarding Conduct individual training and orientation sessions for new agents. Manage all aspects of agent onboarding (all branches), including paperwork, TRREB and RECO applications/transfers, and account setups (Google, DotLoop, CRM). Initiate follow-up processes for managers and agents to ensure smooth transitions. Oversee Broker Wolf deal processing setup for all new agents. Agent Offboarding Manage all administrative aspects of agent departures, including paperwork processing and account closures. Ensure a seamless transition by following structured offboarding procedures. Administrative & Sales Support Maintain a Weekly Agent Report tracking recruiting, incoming, and outgoing agents. Manage the Distillery Training Calendar, scheduling workshops and training sessions. Facilitate lead transfers for call sessions across all branches. Oversee and respond to group inboxes (e.g., , ). Generate and distribute sales reports to the Senior Leadership Team (SLT) as needed. Provide sales data to the Marketing team upon request. Event & Meeting Coordination Track and coordinate annual agent awards. Order food for meetings, workshops, and training sessions. Schedule and manage meeting bookings for SLT. Support event planning initiatives for company-wide activities. Talent Specs 3+ years of experience in operations, process management, or systems creation, preferably in real estate, professional services, or a related field. Strong ability to create, refine, and implement efficient workflows. Experience using Trello, Follow-up Boss, Broker Wolf, DotLoop, Google Suite, and CRM systems (or similar platforms). Exceptional organizational, analytical, and problem-solving skills. Proven ability to manage multiple priorities, work independently, and take initiative. Strong communication and interpersonal skills to support agents and leadership teams. A proactive, solution-oriented mindset with a focus on process improvement.
Employment Type
Full Time
