Service Manager ( Heavy Equipment and mobile cranes )
Service Manager ( Heavy Equipment and mobile cranes )
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5years
115000 - 145000
1 Vacancy
Job Description
- Responsible for leading all service operations including customer relations P & L budgeting for the department training all service employees overseeing technicians work area
- Provide skilled technical employees to assist customers in solving field problems involving installation operation repair or machine modification and related parts and warranty support ensuring customer and distributor expectations are met
- Negotiate warranty settlements and administer product warranty program
- Coordinate and administer Service Bulletins and Product Improvement Programs
- Interpret and investigate customer inquiries for parts service and warranty problems
- Maintain supplier relations pertaining to parts service and warranty. Coordinate efforts with sales and marketing staff
- Responsible for growth and development of product support business including reimbursable service work
- Participate in long range business planning activities
- Other duties as assigned
Requirements
- High School Diploma or GED required: Technical Degree preferred
- Minimum of 5 years of experience in heavy construction equipment management or product support
- Experience specific with mobile hydraulic and crawler cranes required. Experience with Manitowoc National and Grove crane brands is beneficial
- Familiarity with scheduling and expediting the turnaround of a rental fleet is preferred
- Exceptional customer service and organizational skills
- Must be proficient in Microsoft Office Suite
- Minimal travel required
Benefits
- Competitive total rewards package including benefits and 401K beginning day one of employment
- Continuing education and training opportunities tuition reimbursement for those who qualify
- Vacation and Holiday pay
- Paid Parental Leave
- And much more!
Responsible for leading all service operations including customer relations, P & L budgeting for the department, training all service employees, overseeing technicians work area Provide skilled technical employees to assist customers in solving field problems involving installation, operation, repair or machine modification and related parts and warranty support ensuring customer and distributor expectations are met Negotiate warranty settlements and administer product warranty program Coordinate and administer Service Bulletins and Product Improvement Programs Interpret and investigate customer inquiries for parts, service and warranty problems Maintain supplier relations pertaining to parts, service and warranty. Coordinate efforts with sales and marketing staff Responsible for growth and development of product support business including reimbursable service work Participate in long range business planning activities Other duties as assigned
Employment Type
Full Time
