Retail Store Manager

Opportunity knocks at the Lakeshore Learning Store. Are you ready
You dont need a background in education but a desire to learn is essential! As one of our store managers you get to develop a firstclass team implement plans to maximize store sales and provide our customers with an unforgettable retail experienceall in a fastpaced fastchanging environment that demands operational expertise. Sound challenging It is. But with success comes reward.

Providing great customer service isnt just a goalits the essence of who we are.
Our energetic and friendly approach to exceeding each customers expectations is a hallmark of over 50 Lakeshore Learning Stores nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.

Lakeshore Learning Store managers have a knack for leading by example.
In fact this is the glue that holds our successful retail team together. No job is too small to tackleand no team success is too small to celebrate.

Responsibilities

Building Talent

• Source recruit hire and support onboarding of an engaged salesdriven team and ensure efficiency during the training process
• Provide ongoing coaching and development/growth opportunities for existing staff and build career paths 
• Conduct annual personnel performance appraisals providing clear and actionable feedback to help staff improve
• Develop business strategies to expand our customer base increase store traffic and optimize profitability  
• Manage employee relations and drive workplace engagement and motivation within the store

Building Service Standards

• Oversee and manage the retail stores outreach programs and initiatives while engaging with your Retail Sales partners and the local community to raise awareness and foster relationships that support Lakeshores goals 
• Drive Lakeshores customer service standards (i.e. SERVE) through consistent measurement of store performance and customer feedback with the team 
• Seek and communicate customer feedback from the store team regarding school and home use of products 
• Handle complex customer service issues and escalations 

Building Revenue and Operational Excellence

• Efficiently maximize store sales and profitability while managing controllable expenses 
• Undertake financialplanning tasks including managing the store budget (P&L) and prepare detailed reports on buying trends customer needs profit margins to present reports to company leadership 
• Optimize store layout and product placement for maximum sales 
• Ensure company expectations regarding retail policies and procedures including store cleanliness and safety standards
• Oversee development and approval of employee scheduling to ensure optimal staffing 

Qualifications :

Essential Skills and Attributes

• Passion for providing excellent customer service
• Positive and proactive approach to management and working as a team
• Excellent communication and training skills
• Exceptional time management and organizational skills
• Ability to demonstrate company standards and reinforce them with the entire team
• Strong desire to recognize and reward achievementsbig and small
• Capacity to give regular and clear feedback to team
• Ability to provide and receive constructive criticism
• Capacity to multitask in order to meet simultaneous demands

Requirements

• 35 years retail management experience
• Ability to work a flexible schedule including nights and weekends
• Knowledge of retail POS systems  
• Preferred experience with customer outreach and driving customer loyalty through brand awareness initiatives

Additional Information :

Benefits Package Your investment in us deserves a benefits package to match!

• SaIaried Pay Range: $70000$75000 with a quarterly bonus potential up to 40%
• Paid leave for new parents to support work/life balance and family bonding
• 401(k) retirement plan
• Generous employee discount
• Quarterly bonus program

Equal Employment Opportunity Policy

People are selected to become members of the Lakeshore family based on skill merit and mindboggling talentnot based on race color creed sexual orientation gender or gender identity marital status domestic partnership status military status religion age national origin ancestry alienage AIDS or AIDSrelated complex status genetic information predisposition or carrier status status as a victim of domestic violence physical or mental disability or any other characteristic protected by applicable law. If things arent equal we all lose. INDRLL1

Remote Work :

No

Employment Type :

Fulltime