drjobs MSP Automation Engineer (Remote in US)

MSP Automation Engineer (Remote in US)

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1 Vacancy
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Job Location drjobs

Indianapolis, IN - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are seeking a highly motivated and detailoriented Managed Service Provider (MSP) Automation Engineer to join our team. This role is critical to driving operational and service efficiency by leveraging data business analysis and cuttingedge tools to design build and maintain Robotic Process Automation (RPA) workflows. The ideal candidate is highly technical with a solid understanding of automation principles and technologies as well as handson experience with tools such as Power Automate and Rewst. Beyond technical expertise a successful candidate will be a creative problem solver an excellent communicator and someone who continuously seeks to learn adapt and discover better ways of operating.

Key Responsibilities

  • Automation Development and Maintenance
    • Design build test and deploy RPA workflows using platforms like Power Automate and Rewst.
    • Maintain and optimize automation solutions to ensure stability efficiency and scalability.
    • Develop reusable functions and libraries to streamline workflow creation.
  • Process Analysis and Improvement
    • Analyze business processes and use datadriven insights to identify inefficiencies and opportunities for automation.
    • Collaborate with stakeholders to gather requirements and define project objectives.
    • Document and refine standard operating procedures (SOPs) for automated processes.
  • Tool Integration and Management
    • Integrate automation workflows with MSP tools and platforms ensuring seamless functionality.
    • Troubleshoot and resolve integration issues to prevent disruptions.
    • Ensure compliance with data integrity security and privacy standards.
  • Testing and Monitoring
    • Conduct rigorous testing to identify and resolve bugs or performance issues.
    • Monitor workflows to ensure smooth operation and proactively address potential issues.
    • Perform regular updates to keep automations current and effective.
  • Strategy and Collaboration
    • Help define the organizations overall automation strategy prioritizing projects for maximum impact.
    • Partner with internal teams to identify repetitive tasks suitable for automation.
    • Communicate program status value delivered and next steps to stakeholders.
  • Training and Continuous Learning
    • Provide training and support to users interacting with automation workflows.
    • Stay updated on the latest trends tools and best practices in automation to drive innovation.

What Success Looks Like

  • Reduction in manual workload across Service Desk and NOC through automation.
  • Improved ticket resolution times and reduced human error in routine processes.
  • Strong crossfunctional collaboration and proactive identification of automation use cases.
  • A growing catalog of documented reliable and maintainable automation workflows.

Qualifications :

Some of the qualifications and skills we are expecting include the following:

  • Education and Experience
    • 2 years of experience in RPA development automation engineering or a related role.
    • Experience in a Managed Service Provider (MSP) or IT services environment is highly desirable.
    • Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).
  • Technical Skills
    • Proficiency with RPA tools like Power Automate Rewst or similar platforms.
    • Strong understanding of scripting languages such as PowerShell Python or JavaScript.
    • Familiarity with Rest APIs webhooks and integration protocols.
    • Proficient in using data visualization and reporting tools (e.g. Power BI Tableau).
  • Soft Skills
    • Exceptional problemsolving skills with the ability to think creatively and critically.
    • Strong communication skills for articulating technical concepts and business value.
    • Adaptability and a proactive approach to learning and refining processes.
  • Must be legally authorized to work in the United States for any employer without sponsorship


Additional Information :

What you should know about us: 

  • We are humble hungry and smart. We solve big problems serve lots of clients and are entirely committed to delivering transformative outcomes. 
  • We are team players deeply dedicated to the mission of the organization and to helping everyone around us be successful. 
  • We compensate well rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals. 
  • Our leaders work hard serving as shining examples of what it means to live out our values. They are servant leaders helping their teams to be successful in all possible ways. 
  • We have a great benefits package including selfmanaged PTO 401k contribution matching parental leave and professional development opportunities
  • We pride ourselves in having the best talent in the industry and hope that youre up for the challenge! 

What our team members say about us:

  • I love our true empathy and concern for our clients its very rare and appreciated. It is a pleasure to be a part of an organization like this.
  • I learn something new every single day and I feel like Im a part of building an organization that has legs. I appreciate that Im consistently humbled by the talent and caliber of our team.
  • The culture of the company is amazing and the climate of my team is great. The benefits that employees are offered are better than competitors and the oneonone presence that my team lead gives is extremely beneficial to me.

All qualified applicants will receive consideration for employment without regard to age color sex disability national origin race religion or veteran status.

Equal Opportunity Employer


Remote Work :

Yes


Employment Type :

Fulltime

Employment Type

Remote

Company Industry

About Company

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