Director, IT Operations and Services
Director, IT Operations and Services
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Salary Not Disclosed
1 Vacancy
Job Description
- Outsourcing Strategy: Develop and implement a comprehensive outsourcing strategy that aligns with organizational goals ensuring the optimization of IT operations and services.
- Vendor Management: Establish strong vendor relationships contracts and actively monitor vendor performance to ensure adherence to SLAs and contractual obligations. Proactively address gaps and drive accountability through structured reviews and performance metrics.
- Service Delivery: Oversee the delivery of IT services ensuring they are effective efficient and tailored to support business objectives. Continuously assess service quality and implement enhancements as needed.
- Budget Management: Manage and analyze the IT operations budget identifying costsaving opportunities while maintaining resource efficiency and ensuring alignment with strategic priorities.
- Continuous Improvement: Lead initiatives to foster continuous improvement across all IT services and operations. Partner with internal stakeholders to identify opportunities for increased efficiency and value delivery beyond current standards.
- Innovation: Champion technological innovation to enhance IT service delivery identifying emerging trends and integrating them to improve organizational processes and business operations.
- Team Leadership: Support the growth of IT professionals by mentoring and developing the team. Strategically build a team to transition from tactical execution to managerial oversight cultivating a culture of excellence and collaboration.
Qualifications :
- Education: A Bachelors degree in Information Technology Computer Science or a related field is required. A Masters degree in a relevant discipline such as Business Administration or Technology Management is highly preferred.
- Experience: Demonstrated success in IT operations and service management roles with at least 10 years of progressive experience. Proven expertise in developing and managing outsourcing strategies vendor relationships and service delivery in complex environments.
- Leadership Skills: Exceptional leadership and teambuilding capabilities with experience mentoring and developing IT professionals. Adept at fostering collaboration driving accountability and creating a highperforming team environment.
- Technical Acumen: Strong knowledge of IT systems infrastructure and applications. Familiarity with modern IT trends technologies and service management frameworks.
- Strategic Thinking: Ability to align IT services with business objectives through strategic planning and execution. Skilled in identifying opportunities for innovation and driving continuous improvement.
- Analytical Abilities: Strong problemsolving skills with a datadriven and solutionsoriented approach. Experienced in managing budgets resource allocation and costeffective strategies.
- Communication & Interpersonal Skills: Excellent verbal and written communication skills with the ability to engage effectively with technical and nontechnical stakeholders. Skilled in influencing and negotiating with internal and external partners.
- Preferred Experience: Handson experience in driving digital transformation initiatives cloud service management or other modern IT practices is a plus. Proficiency in managing IT operations in a fastpaced dynamic environment is highly desirable.
Additional Information :
For nearly 70 years MasterBrand has been shaping the places where people come together enriching lives and creating meaningful memories for our customers. That combined with our stylish products expansive dealer and retail network and dedicated associates has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools empowering the team and moving forward and is kept alive by our more than 14000 associates across 20 plus manufacturing facility and offices. Visit to learn more and join us in building great experiences together!
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLCs policy is not to discriminate against any applicant or employee based on race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status military status sexual orientation genetic history or information or any other basis protected by federal state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLCs policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment please contact us at .
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
