Senior Operations Lead - Customer Service
Senior Operations Lead - Customer Service
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Salary Not Disclosed
1 Vacancy
Job Description
Join the team redefining how the world experiences design.
Hey gday mabuhay kia ora hallo vtejte!
Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a vibrant office in Manila where many Canvanauts thrive in a buzzing hybrid environment. That means some days youll be at home and some days in the office whatever helps you do your best work.
What youd be doing in this role
As Canva scales change continues to be part of our DNA and thats all part of the fun. So while this gives you the flavour of the role today it will likely evolve.
At the moment this role is focused on:
- Defining and communicating strategic priorities and a compelling vision for multiple Customer Service teams
- Leading largescale operational initiatives and driving service excellence across human support functions
- Acting as a trusted liaison with global leadership ensuring alignment and clear execution on orgwide objectives
- Mentoring team leads and building leadership pipelines to fuel continuous growth and performance
- Driving operational excellence through AIempowered process improvements tooling and dataled decisions
- Building strong crossfunctional relationships to ensure cohesive execution of highimpact strategies
Youre probably a match if
- Youve led multiple functions in a senior Customer Service or Operations leadership role and thrived in highgrowth fastpaced environments
- You bring strategic leadership thinking and analytical rigor to every challenge with deep experience using data and insights to improve service outcomes
- Youre a systems thinker with a track record of optimizing workflows processes and service delivery models
- Youre a peoplefirst leader who uplifts others develops highperforming teams and fosters cultures of accountability and collaboration
- Youre comfortable navigating ambiguity and influencing without formal authority and know how to rally others behind a shared vision
- Youre curious adaptable and inspired by a mission to empower users and elevate experience
About the team
The Specialist Operations Group within the User Voice Supergroup is the operational engine powering Canvas human support experience. From resolving our most complex user challenges to raising the bar on service quality were the champions of user happiness and critical enablers of Canvas journey to 1 billion users.
Whats in it for you
Achieving our crazy big goals motivates us to work hard and we do but youll experience lots of moments of magic connection and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for success:
- Equity packages we want our success to be yours too
- Inclusive parental leave policy that supports all parents & carers
- An annual Vibe & Thrive allowance to support your wellbeing social connection and home office setup
- Flexible leave options to recharge and be a force for good
Check out for more info.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. Please share your pronouns and any accessibility needs when applying. Even if your experience doesnt match all the qualifications wed still love to hear from you!
Interviews are conducted virtually.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
