This role is responsible for designing implementing and maintaining CRM systems. The candidate will be troubleshooting enhancing and managing marketing platforms that provide insights for Direct to Consumer and B2B valueadded services for the LAC region market.
If you are technically adept strong in analytics CRM techsavvy and a passionate team player not afraid of challenges were looking for you to join the LAC Marketing Platforms team.
Essential Functions
- Design implement and maintain CRM systems ensuring seamless data integration from various sources including structuring data for digital sources.
- Troubleshoot test and validate platform/features performance of CRM platforms to generate insights and analyses to identify business opportunities and improve marketing initiative performance.
- Support B2B / B2B2C integrations with our clients and partners.
- Determine architectural requirements to support CRM automation needs.
- Guarantee data quality for analytics through validation processes and best practices.
- Handson skills in cleaning manipulating analyzing and visualizing large data sets using tools such as Hadoop Ecosystem PySpark Presto SQL etc.
- Utilize Visas technology capabilities and industry expertise to develop standardize and implement CRM strategies and solutions.
- Engage and collaborate with Global Technology Visa Data Science community Global & Regional Marketing Analytics to leverage the breadth and depth of Visas resources.
- Document all projects developed including clear and efficient coding and write other documentation as needed.
- Continuously research industry best practices and approaches to develop improve and innovate Visa CRM practices.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
Qualifications :
Basic Qualifications
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD
Preferred Qualifications
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
- 5 years of relevant industry experience in CRM in a leading commercial brand or technology company (experience in retail/financial services/digital payments is preferred)
- Expertise on CRM architecture automation for B2B and B2C
- Outstanding presentation and storytelling skills to various audience levels and ability to translate business to tech requirements
- Project managing and troubleshooting with technology teams
- Fluent in English and Spanish Portuguese is a plus
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Fulltime