Catering and Events Management Trainee - Hilton Chicago

EOE/AA/Disabled/Veterans

Exciting news at Hilton Chicago! We are currently looking to hire a Catering & Events Management Trainee to join our dynamic team. This opportunity offers a unique chance to explore various aspects of our hotel and discover your ideal career path. Join us and embark on a fulfilling journey in the hospitality industry!

Position Purpose

As a Catering and Events Management Trainee you will be responsible for assisting and supporting several Catering & Event Managers in an effort to elevate your professional experience and support your career schedule will be provided for all operating departments with a focus on Group Housing/Reservations and Catering and Events.

What will I be doing

Executes written sales agreement for smallsized and limited complexity events characteristically limited up to 100 cumulative room nights. Maintains liaison between the customer and their representatives and the hotel by directing each department within the hotel as to their specific role in the preplanning and execution of onsite convention. Maximizes revenues and controls expenses through effective negotiation of services and accurate forecasting. Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with hotel/company.

Specifically your essential functions will be to perform the following tasks to the highest standards:
To organize plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone email written documents or in person.
Handling phone calls emails and greeting clients for Catering and Events in a professional courteous manner.
Inputting programs in booking systems managing VIP guest arrangements and coordinating site visits.
Creating and communication of documents including but not limited to BEOs group resumes post event reports menus diagrams/floor plans.
Working with affiliate groups.
Assist with clients and deliver on the clients expectations.
Demonstrate knowledge of job systems products booking systems and processes.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.
Ensure high quality service by communicating and assisting others to understand the guest needs.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs
Regular attendance

Pay Rate

The hourly rate range is $26.00 to $27.00 and is based on applicable and specialized experience and location

Benefits & Perks

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:

Complimentary Meals in the Team Member Restaurant

Access to pay when you need it through DailyPay

Medical Insurance Coverage for you and your family

Mental health resources including Employee Assistance Program

BestinClass Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Parental leave to support new parents

DebtFree Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*

401K plan and company match to help save for your retirement

Hilton Shares: Our employee stock purchase program (ESPP) you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

#LIJW1

What are we looking for

Minimum Years of Experience: one (1) year guest contact or customer experience.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems ()